Media Images not showing up

Forum|Forum|7 years ago
February 6, 2019
2 replies
2594 views

I'm importing media images or photos into both master slides and Filmstrip. When I preview the project, the slides with these images are not showing the images instead show a Bright Red screen. Other effects are there on the slide but not the image.

Does Captivate 2019 have a limitation as to the media image size or what's causing this?

Thanks,

Shannon

This topic has been closed for replies.

Paul Wilson CTDP

Community Expert

It's more likely because the image size is too large to properly render in a timely fashion. This link includes a jump to a specific point in a much longer video about uncluttering your Captivate project.

Unclutter Your Captivate eLearning Projects - YouTube

Paul Wilson, CTDP

S

shannonm33467233Author

Inspiring

I'm using Captivate 2019, 11.0.0.243. Do you know what is the maximum size for an image? I can go into photoshop and make it smaller?

Paul Wilson CTDP

Community Expert

As a rule of thumb, I resize my images to just fit the slide size. For Example, if my project is 1024 x 627, I resize and crop my images to that resolution. If I'm using HTML scaling I may go a little larger to account for the fact that some users will see slide scaled up, but for the most part, this should work fine.

Paul Wilson, CTDP

Lilybiri

Legend

Can you check if your graphics card driver is up to date?

Which type of images, and which size? What is the Slide quality set to? Best result is to have the image in exactly the size needed in Captivate, will give the best quality and lowest file size. When possible I use SVG, for bitmap images I mostly use PNG.

S

shannonm33467233Author

Inspiring

I'm not sure what you're referring to about graphics card driver. I'm using PNG images and importing into the slides. I resize the images down to fit what I need on the slide.

I've not had a problem until Captivate 2019. I used to have an image then have to get a certain size and that was such a pain. Now i'm just importing the PNG media into the slides. But it doesn't seem to like that?

Lilybiri

Legend

Such a red screen is mostly due to some driver issues. Maybe you don't have a graphics card?

Import the image in the Library, check its size please.

Are you using 11.0.1.266?

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