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Module get's stuck when loading images

Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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My client is a faculty of a university. They use Captivate to create e-modules for part of the training.
While going through a module, this sometimes seems to go completely well, but sometimes it doesn't. Certain images are not loaded correctly (see screenshot).

 

My client is a faculty of a university. They use Captivate to create e-modules for part of the training.
While going through a module, this sometimes seems to go completely well, but sometimes it doesn't. Certain images are not loaded correctly (see screenshot).

 

Does anyone haven an idea of what is happening here and have solution?

 

PS. I tested the modules locally and on an other web server, same results.

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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Do all the images show when you use Preview as HTML in Captivate?  (Not launching the index.html locally but previewing in the temporary Localhost server Captivate creates for the preview.)

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Yes, in HTML preview they do.

 

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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Those are PNGs, correct? Does the webserver support JSON?

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Yes, the webserver does support JSON

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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It's downloading the JSON files, but is it executing them to recreate those PNGs?

That's why I was asking about whether the images appear correctly when you Preview as HTML in Captivate.  That localhost server definitely does execute JSON files.

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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First of all, thanks for your help, very happy with that 🙂
It looks like, it's executing the, but not always. If you like, you can take a look at the project, you can download is here (it's a zip file, can't upload it) > micro-diag.zip

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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I sent you a personal message.

 

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Unfortunately, still no sollution. Anyone any ideas?

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