Mouse pointer does not appear after recording in citrix session

Forum|Forum|7 years ago
February 12, 2019
2 replies
985 views

Hello community,

we have installed Adobe Captivate (Version 9) on a local device to record software simulations.

The programs are recorded in a citrix session.

Here we have found that the mouse pointer is always not visible in input fields, if the recording is played in hindsight.

We were able to produce the same thing without errors on a terminal server (Windows 2008, Windows 2016) and on the local device (Windows 10) with the same settings.

Have somebody a idea?

Thanks a lot.

Marcel

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A

alexatthinkup

Participant

I have the same issue. No mouse pointer if recording something within a Citrix environment. The mouse pointer shows up if I try to record something that's not through the Citrix virtual desktop. I think it has something to do with Citrix taking over the mouse in the virtual environment. The issue is present when setting the recording area to screen area or to application window. Were you ever able to find a workaround?

Matthew23962574gbml

Participant

We are having the same issue. Our system recently updated our laptops to Windows 10 and Captivate 11.8.0.586. We have not been able to record Captivate videos that capture the mouse pointer since the update. Has anyone else had problems like this? It doesn't capture the mouse pointer in Video Demo or Software Simulation. The odd thing is that this only happens in Citrix. The mouse pointer is visible in all other applications. Is there a solution?