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muchelleb
muchelleb
Inspiring
October 8, 2018
Question

MP4 Video cuts off at end within Adobe Captivate

  • October 8, 2018
  • 1 reply
  • 435 views

Hello,

I have embedded a short video (9 seconds) in to my eLearning. It is a 'Multi-slide synchronized video' that I have loaded from my computer, so it isn't being watched using a streaming service, the actual file is embedded in to the eLearning.

The very end of the video continues to get cut off. The video doesn't get cut off when I watch it using my local media player.

I have tried:

  • Making the slide longer
  • Adjusting the placement of the video on the slide timeline
  • Changing the name of the file
  • Deleted and re-uploading the file

I just can't seem to fix it.

I've seen this issue around but haven't yet seen a fix. Any advice would be much appreciated.

Michelle

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 7, 2018

    Which version of Captivate are you using, on which OS? Please, check the full version number which you can find under Help, About Captivate.

    DId you test after uploading to a webserver?

    muchelleb
    muchellebAuthor
    Inspiring
    November 8, 2018

    I uploaded the video to youtube and it worked great, it's definitely a captivate issue.

    I found other people had experienced the same issue and never found a resolution - so I think it might be a bug.

    I'm 2017 Release 10.0.0.193.

    I ended up extending the video even though that wasn't ideal - it was the only way to stop Captivate from cutting it off that worked.

    Lilybiri
    Lilybiri
    Legend
    November 8, 2018

    Did you try to update to 10.0.1.285?

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