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T
traineeschmidtElearning
Participant
November 13, 2020
Question

MP4 Video recorded with Active Presenter won't load

  • November 13, 2020
  • 1 reply
  • 353 views

Hello,

 

I hope you can help me. I recorded a video using a program called Active Presenter. No I wanted to edit it in Adobe Captivate, but it won't load despite being a mp4 video.

 

Did I miss something? When I loaded a video sent by a colleague AC did start media encoder all by itself to change the format. Here it simple says that the file is "wrong or broken"

 

Sorry for being such a newbie and thanks alot in advance!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Try launching Adobe Media Encoder (included with Captivate) and convert to H264. It is very probable that a wrong condec was used.

    T
    traineeschmidtElearningAuthor
    Participant
    November 13, 2020

    Thanks a lot for your message, but unfortunately I just tried to start it and it says that my version expired. My captivate license is a little bit over one year old... 

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Did you stop paying for a subscription license? Which exact version of Captivate are you using? Look under Help, About Captivate for the full version number.

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