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My Advice About Windows 11 and Adobe Captivate

Community Expert ,
Jun 20, 2021 Jun 20, 2021

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Within the last month or so I've seen some questions and comments on the forums from users attempting to use Adobe Captivate on M1 Macs. It distresses me that some users don't do the research before upgrading their hardware or software before learning the hard way that one may not always be compatible with the other.

 

That's why I want to try to be preemptive with my advice about Adobe Captivate and Windows 11. An early unofficial release of Windows 11 has surfaced on the internet and many tech journalists have installed it to get the scoop in the tech news space. You might be tempted to find this download and install it on your computer, but my advice is to hold off.

 

I get it. I love shiny new things, especially in the tech industry, but I'm a practical person as well. I never update software on my production machine until I'm confident that it's not going to impact my work. I also tend not to install recent updates until the completion of any projects I'm presently working on. I have a secondary computer in my home that I don't use for work related stuff. I might install Windows 11 on that machine first, but only once an official release of the software is available. There may be bugs that Microsoft hasn't anticipated but we also have no way of knowing if Adobe Captivate will work well with this new OS. I'm sure that Adobe is hard at work partnering with Microsoft to ensure all its software will be compatible with the new OS. Be patient and only update when you are confident this innovative technology isn't going to prevent you from getting your work completed for your employer or your clients.

Paul Wilson, CTDP

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Community Expert ,
Jun 20, 2021 Jun 20, 2021

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Very good points Paul.  I fully support the need for caution in this case.  It's really no different to what we have long advised for Mac Users with their OS updates.  Thanks for giving us Windows users a reminder.

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Community Expert ,
Jun 20, 2021 Jun 20, 2021

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Thanks Rod. 

Paul Wilson, CTDP

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Advisor ,
Jun 21, 2021 Jun 21, 2021

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Wise words.

Microsoft updates/upgrades have a history of breaking things.

No need to rush on this.

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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agreed

Paul Wilson, CTDP

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New Here ,
Jul 23, 2021 Jul 23, 2021

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It would still be nice for Adobe to say when things will start working without explorer 11 installed.

 

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Community Expert ,
Jul 25, 2021 Jul 25, 2021

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There is no requirement to have IE11 installed in order to run Adobe Captivate 2019. I know the system requirements page lists certain IE versions in order to run HTML5 but they also list several other browsers as well. I think this is more to the point that IF you are going to use IE11 then it must be at least version 9, 10, or 11 in order to be compatible with HTML5.

Paul Wilson, CTDP

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New Here ,
Oct 17, 2021 Oct 17, 2021

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These are valid points. However when I try to use my Macbook Pro M1 and the Captivate does not work, and also after I try to install it on Windows 11, and it says my system is not compatible, then you can't help but wonder how much effort there is for keeping this version up to date.

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Community Expert ,
Nov 02, 2021 Nov 02, 2021

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I would expect that you will have to upgrade to a new future release in order to have Adobe Captivate work on an M1 chip. I can't think of any software that was re-written to be compatible with different hardware beyond the software's initial release.

Paul Wilson, CTDP

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New Here ,
Nov 06, 2021 Nov 06, 2021

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Thank you. I guess we will see if it becomes available. Also, I was able to install on Windows 11, but I had to install the Creative Cloud before starting Captivate install.

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Explorer ,
Nov 02, 2021 Nov 02, 2021

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Windows 11 is now available. Any brave already updated? Any experience with W11 and Captivate? Any info from Adobe on this?

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Community Expert ,
Nov 02, 2021 Nov 02, 2021

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I wrote this article when Windows 11 was still a developer release. Now that it's mainstream I am using it with my Dell XPS 15 and everything seems fine. 

Paul Wilson, CTDP

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Community Expert ,
Nov 02, 2021 Nov 02, 2021

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Just today we saw one Captivate 2019 user come across a problem with Windows 11 that was fixed after rolling back to Windows 10. 

https://community.adobe.com/t5/captivate-discussions/when-im-creating-my-closed-captions-i-have-noti...

 

This may not affect you, but it could be the first of many small niggling issues.

 

I am choosing not to upgrade for the moment because I really doubt that the Captivate development team will be highky motivated to spend much time on 2019 when they have a new version coming out soon.

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Community Expert ,
Nov 06, 2021 Nov 06, 2021

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I had to teach a session of the Adobe Professional Certification: Adobe Captivate last week and after seeing this post you mentioned I rolled back to Windows 10. I think I will stay on Windows 10 for the time being. I can't think of a feature in Windows 11 that I despairately need in order to do my work.

 

If you think of Captivate as your automobile, and the operating system as merely the road you drive on, an upgraded operating system might offer a few new features but it doesn't change how things work inside Captivate.

Paul Wilson, CTDP

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