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J
Jhman2
Known Participant
May 31, 2017
Answered

My Captivate 9 fonts changed (I think when I downloaded a game template). Now my existing projects open with TNR as the font in place of my default font, which was impacted by the change. How do I get the fonts back to the way they were?

  • May 31, 2017
  • 2 replies
  • 842 views

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    This topic has been closed for replies.
    Correct answer Lilybiri

    Yes, the fonts I have available to use in Captivate are what changed. I did not intentionally download any fonts. That's why I think they downloaded with the game template. We tried the CleanPreferences. That didn't work, but appreciated the suggestion. We also tried uninstalling and installing Captivate. That didn't work either.


    You'll have to uninstall those fonts in the OS I suppose, don't think this can be solved within Captivate which presents only the fonts you have on the OS.

    2 replies

    stephaniep48924120
    stephaniep48924120
    Participant
    May 28, 2019

    So, I didn't get any help from the answers under this question so I am leaving my solution/experience here for anyone else experiencing it.

    If you are using fonts that you had to activate on Creative Cloud in order to use them in Captivate (e.g., Cronos, these are also known as "Typekit fonts" apparently), the project will only use these fonts if you are logged into Creative Cloud. If your fonts in your project or even more than one of your projects have randomly changed overnight while you weren't using the program, check to make sure you are logged into Creative Cloud. If you are using one of these fonts, logging in to CC will bring your fonts back without you having to make any complicated changes.

    My fonts all changed without me installing or uninstalling anything, and I didn't have to uninstall or install anything to get it solved. Everything on this forum seriously overcomplicates this, and I have no idea why I can't find this info anywhere on the website or in the forums.

    It would be nice if we could just download fonts into Captivate so we don't waste any time with this problem. But as it is, that's not an option.

    Lilybiri
    Lilybiri
    Legend
    May 28, 2019

    Sorry, but you added this to a thread which was not talking at all about Adobe fonts (formerly Typekit fonts)! 

    I have answered this question multiple times: you need to log in the CC app (you don't need to have a CC account, but you need to install the app).  That is also in the Captivate Help.

    stephaniep48924120
    stephaniep48924120
    Participant
    May 28, 2019

    If it has been answered multiple times, the info should be made more easy to find. I looked for this info for an hour and a half, and only got the solution after talking with an Adobe help representative for another 45 minutes (because it was not anywhere close to the first suggestion for troubleshooting). It doesn't show up in Google searches after repeated searches (even if you know to search "Typekit fonts," which I did not). Searching the forums got me a lot of unrelated answers and not the answer I needed (and I saw several places that seemed to describe the same problem that were marked "unanswered," so that didn't help me either). There's no direct and apparent listing of this problem in Captivate Help (I clicked everything on the Captivate Help page and did not find it anywhere). This information should be made more easily and directly accessible; it seems to be fairly common problem that should be easy to solve, but it's not going to be easy to solve if so much extensive digging has to take place just to find the information.

    People like myself who don't know the difference between Captivate fonts and Adobe fonts (Captivate is an Adobe product so the difference must be very subtle) are also going to get these issues confused. Clarification and definitions where applicable will be useful for clearer communication.

    Lilybiri
    Lilybiri
    Legend
    May 31, 2017

    Which theme is set as your default theme?

    J
    Jhman2Author
    Known Participant
    May 31, 2017

    The default theme is White.

    Lilybiri
    Lilybiri
    Legend
    May 31, 2017

    Can you check the object styles in that theme using the Object Style Manager? It uses normally Trebuchet as default font.

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