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ADrPlexus
ADrPlexus
Participant
January 9, 2016
Question

MY VIDEO EXPRESS is not recording voice and it cannot publish edited videos

  • January 9, 2016
  • 1 reply
  • 700 views

I upgraded my computer to WIndow 10 . Now Presenter and Video express tool is not working properly . Whenever the recorded video through adobe video express is edited , it gives an error message

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1 reply

ADrPlexus
ADrPlexusAuthor
Participant
January 9, 2016

i have tried uninstalling and re-installing the software and the problem persists

ADrPlexus
ADrPlexusAuthor
Participant
January 10, 2016

I tried updating my graphic card . Now my audio and video publishing has been restored . But still the video express is having frequent crashes . The crash typically occurs, as soon as i click the presenter + desktop view button as show in the attached screenshot

R
Adobe Employee
renzildsouza
Adobe Employee
January 15, 2016


Hi,

Sorry to hear about this.

Can you run Video Express in Diagnostic Mode, and send us a diagnostic log of the problem? You can follow the steps in this link‌ to launch the application in Diagnostic Mode. Once in Diagnostic Mode, redo the steps that lead to the error, then close the application and you will be prompted to send us the logs. You can email them to me at rdsouza@adobe.com .

Can you also send me a copy of this project? The projects are located in 'Documents\My Adobe Presenter Video Projects'. You can zip the project folder, upload it to Dropbox and send me a link.

Thank you,

Renzil D'Souza

Adobe

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