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New Adobe Captivate Problem with Widget! "Something went wrong!" message in preview...

New Here ,
May 24, 2024 May 24, 2024

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My preview screen in the new Adobe Captivate, released this year I think, is saying "something went wrong!" every time I try to preview it.

 

I'm currently using the Click to Reveal Widget.

 

I have copied the slide, opened a new project, and replicated the problem.

 

I opened a review and the content still displayed the same error message.

 

I've included photos of the widget as it should appear in the preview as well as a copy of the message screen.

 

Can anyone help me?

TOPICS
Advanced , Editing , Import export , Presenter , Quizzing and LMS

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Community Expert ,
May 25, 2024 May 25, 2024

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Please mention the full version number, which you can find under Help, About Captivate. The New Captivate was released end of June 2023 but already got several patch releases. The most recent one is 12.3.0.12. 

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New Here ,
May 25, 2024 May 25, 2024

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Thank you for you for your response.

I'm working out of Adobe Captivate 12.3..0.12

All best,

A

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Community Expert ,
May 25, 2024 May 25, 2024

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Not a very informative error message.  These sorts of problems can be very difficult to debug with so little information to go on.  I would suggest you reduce or remove the complexity with a process of elimination to find the cause.

 

If you open a new project and then insert the same widget without making any changes to it (not copying your slide with your current widget) do you get the same error message?  If so, that would indicate there is either something wrong with that widget, or something wrong with your Captivate installation.

 

If you can create a new project with the same widget WITHOUT error messages, but DO get errors when inserting your images, try inserting just one image at a time and then test.  It could be that there is something related to those images that is causing the error.  Sometimes something as simple as having certain characters in the filename can cause issues.  Also, are these images very high resolution?  Sometimes the sheer weight of the files can cause problems and using lower resolution images can avoid issues.

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Community Expert ,
May 26, 2024 May 26, 2024

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OK, I will do some testing, have the same version on my Surface.

Are you sure not to use a cloud-based synchronisation like OneDrive? I never had issues with that for previous versions, but for this New version is is NO, never use OneDrive to work on a project.

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