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A
Aaron25948972y3w8
Participant
May 24, 2024
質問

New Adobe Captivate Problem with Widget! "Something went wrong!" message in preview...

  • May 24, 2024
  • 返信数 4.
  • 2009 ビュー

My preview screen in the new Adobe Captivate, released this year I think, is saying "something went wrong!" every time I try to preview it.

 

I'm currently using the Click to Reveal Widget.

 

I have copied the slide, opened a new project, and replicated the problem.

 

I opened a review and the content still displayed the same error message.

 

I've included photos of the widget as it should appear in the preview as well as a copy of the message screen.

 

Can anyone help me?

    返信数 4

    TheOriginalGC
    Community Expert
    TheOriginalGCCommunity Expert
    Community Expert
    October 3, 2025

    I am currently using version 12.6.0.63 and tI am having the same problem with the Drag and Drop widget. Reading the replies, it seems that my defining image states for the drop targets (unfortunately necessary for this course) is resulting in the blank, "Something Went Wrong" response in preview. I have written to support about this, but I have not received any response. I could really use a workaround for this that will still allow me to reveal new information to the user.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    August 21, 2024

    I've seen this error before. Mine was on a drag-and-drop slide. I'm going from memory, but I think it was when I added states to the targets; adding to the drag objects was OK. Removing the states didn't help--I had to rebuild the slide without states. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    C
    CarrieRobertson
    Participant
    August 12, 2024

    I'm having the exact same issue on 2 slides using the click to reveal widget.  I too, am on the lastest update of Captivate v. 12.3.0.12.  I have noticed that this started happening when I changed all the states to images and made the hover state 50% transparency.  This slide had 5 click to reveal cards and the second had six.  So I created a new slide with 2 two reveal cards.  When I changed the states for only one of the cards to images including the hover to 50% transparency and previewed... it worked.  As soon as I changed the second I got the error message "something went wrong".  I'm going to try again removing the images for icons and see if it still has a problem.

      C
      CarrieRobertson
      Participant
      August 12, 2024

      It definately has something to do when adding images to States.  I've tested all of my images when adding them all to 'normal' states and they work.  As soon as I add them to the visited states (without adding to the hover state)... they stop working.  My .jpg files are like 24kb so it's not a file size or resolution issue.  I think it may be that I accidentally left the 'visited' state enabled prior to previewing and even after attempting to fix it I can't with this slide unless I start back from the beginning.  It hangs on to the 'visited' state and can't display the slide.

        C
        CarrieRobertson
        Participant
        August 12, 2024

        My only work around for this is to create a new slide with the Click to Reveal Widget and do not change images for the hovered or visited states.  Leave those states as solid fills.  The other thing to do is to make sure all the states are back to 'normal' for each card prior to previewing or you will have to dump your slide and start again, because once it has an error it must hang on to that code without removing it so it leave the slide in perpetual error without being able to correct the slide itself.

          Lilybiri
          Lilybiri
          Legend
          May 25, 2024

          Please mention the full version number, which you can find under Help, About Captivate. The New Captivate was released end of June 2023 but already got several patch releases. The most recent one is 12.3.0.12. 

            A
            Aaron25948972y3w8作成者
            Participant
            May 25, 2024

            Thank you for you for your response.

            I'm working out of Adobe Captivate 12.3..0.12

            All best,

            A

            RodWard
            Community Expert
            RodWardCommunity Expert
            Community Expert
            May 26, 2024

            Not a very informative error message.  These sorts of problems can be very difficult to debug with so little information to go on.  I would suggest you reduce or remove the complexity with a process of elimination to find the cause.

             

            If you open a new project and then insert the same widget without making any changes to it (not copying your slide with your current widget) do you get the same error message?  If so, that would indicate there is either something wrong with that widget, or something wrong with your Captivate installation.

             

            If you can create a new project with the same widget WITHOUT error messages, but DO get errors when inserting your images, try inserting just one image at a time and then test.  It could be that there is something related to those images that is causing the error.  Sometimes something as simple as having certain characters in the filename can cause issues.  Also, are these images very high resolution?  Sometimes the sheer weight of the files can cause problems and using lower resolution images can avoid issues.

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