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raymondpirouz
Participating Frequently
October 6, 2015
Answered

Office / PowerPoint 2016 support?

  • October 6, 2015
  • 3 replies
  • 10077 views

I just installed Office (latest version since I'm on subscription and can only get the latest version from Microsoft) 365 which includes the 2016 apps and Adobe Presenter does not seem to work / has incompatibility issues. I tried 10 which I own and also downloaded a trial of 11 and no luck.

When will you be updating Presenter for 2016 compatibility?

This topic has been closed for replies.
Correct answer soumodiptoc1991

Yes I am using 19.0.0.185 on Windows 10 64 bit.


Hi,

The issue of publishing the project is fixed now.

Check the flash player version from Internet Explorer - helpx.adobe.com/flash-player.html

Click on the Check Now button.

If the version is 19.0.0.185, then wait for Windows to update the flash player to 19.0.0.207 and you will be able publish again.


To recover the old projects which got corrupted you can go through this article and recover all your old projects: https://helpx.adobe.com/presenter/kb/projects-in-presenter-get-corrupted.html

Thanks,

Soumodipto Chatterjee

Adobe

3 replies

lgjopes
lgjopes
Participant
August 9, 2016

How this problem been fixed with Presenter 9 and Office 3026?

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
August 16, 2016

Hi Linda,

Adobe Presenter 9 is not tested with Office 2016. Ever Presenter 11 is not certified with Office 2016 yet. However there are no major issues reported with Presenter 11 and office 2016.

I would request you to please initiate a chat with Adobe support to get your issue fixed. Please click on the below link to initiate the chat with Adobe support:

Contact Customer Care

Regards,

Mayank

P
Patty K Breeze
Participant
February 8, 2016

Hi Adobe:

My flash player version is 20.0.0.272 from IE, and I was not able to publish Presenter 11 from PPT 2016 last week. Has Presenter changed since then? I don't want to purchase it again if it won't work. Are there other factors that affect this combination? I ask because I do know someone else who was able to use Presenter 11 with PPT 2016, so I don't understand why I and your support rep could not get it to work on my computer.

Thanks,

Patty

zeeshan hussain
Adobe Employee
zeeshan hussain
Adobe Employee
October 7, 2015

Hi Raymond,

Both Presenter 10 and 11 are compatible with Office 2016.

Could you please tell me what issue are facing exactly?

Is it the Presenter Plug-in missing from your Power point? If that is the case, please refer to - https://helpx.adobe.com/presenter/kb/presenter-not-loading.html

Thanks!!

R
raymondpirouzAuthor
Participating Frequently
October 7, 2015

By the way, the exact error message I receive when attempting to open an existing PPTX file containing previous work created using PPT/Presenter is:

"PowerPoint found a problem with content in XXXXX.pptx. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click Repair."

When I click Repair, I get:

"PowerPoint couldn't read some content in XXXXX.pptx (Repaired) and removed it. Please check your presentation to see if the rest of it looks ok."

When I click OK, much of the content in the slide deck comes out missing and if I attempt to interact with any Presenter asset (audio for example by clicking the Edit button to the right of Record) I get:

"Adobe Presenter has encountered an unexpected problem while working with this presentation. Try saving your work to a new file and restarting PowerPoint...."

This is why I thought there was an incompatibility with Presenter and Office 2016 because I have upgraded a few times from Presenter and Office and never had this type of problem before, even when moving machines.

S
Adobe Employee
soumodiptoc1991Correct answer
Adobe Employee
October 14, 2015

Yes I am using 19.0.0.185 on Windows 10 64 bit.


Hi,

The issue of publishing the project is fixed now.

Check the flash player version from Internet Explorer - helpx.adobe.com/flash-player.html

Click on the Check Now button.

If the version is 19.0.0.185, then wait for Windows to update the flash player to 19.0.0.207 and you will be able publish again.


To recover the old projects which got corrupted you can go through this article and recover all your old projects: https://helpx.adobe.com/presenter/kb/projects-in-presenter-get-corrupted.html

Thanks,

Soumodipto Chatterjee

Adobe

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