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paymakr
Known Participant
September 21, 2016
Answered

presenter getting hung up and not working with any browser

  • September 21, 2016
  • 7 replies
  • 14717 views

As of a few days ago a large number of my students are suddenly reporting that my course lessons are not loading/opening The lessons are contained on a CD-ROM, from which they can successfully access the course menu, however, when they click into a lesson the lesson attempts to load on screen in adobe presenter (which opens the lesson in an internet browser) but hangs with a blank gray screen.

Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer zeeshan hussain

    Hi Scott,

    We are investigating the issue extensively which has been introduced as part of latest flash player update.

    However, if it is really urgent for you i can suggest you some workarounds:

    1. If you play the SWF content from a server instead of playing it locally, it will work fine for you. You can play it from a web server or a wamp server etc.

    2. If in case you do not want to go with above workaround, here is another one: Press Windows key +R  and type in %appdata% and hit enter key. Go to the folder " ........\appdata\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust" and open the file named as "TalkToAdobeFlashPlayerTrust.cfg" and add the location of your Presenter publish output folder and save the file in same location.

    For eg. in my case i added this entry- "C:\Users\zhussain\Documents\My Adobe Presentations". Once you have done the change to this file, you will be able to play your SWF output locally in Internet Explorer and Firefox. Remember this will still not work for Chrome browser.

    kindly let me know if you need any further help.

    Regards,

    Zeeshan

    7 replies

    P
    paymakrAuthor
    Known Participant
    March 15, 2017

    Not sure if anyone is monitoring this anymore, but are folks still experiencing this problem? I haven't had many students report the problem recently, so curious what others are experiencing.

    Also, I can understand why SWF files might not work as Flash is an older technology, but wonder why the html5 files aren't working either.

    emiliom77273353
    emiliom77273353
    Participant
    March 23, 2017

    I'm still monitoring this issue from the receiver side, since I just bought an Aviation CD course and when tried to play it (opening lesson 1) the splash screen displays OK but the SWF modules do not display and got a grayish screen with circling dot from Adobe Presenter.

    P
    paymakrAuthor
    Known Participant
    October 6, 2016

    Thanks for the quick reply, Zeeshan. I'm not comfortable distributing the course on CD and then requiring students to download the standalone player. Users are fickle and won't react well to this extra step and I fear there will be too much abandonment if that is a requirement. Additionally, one of the biggest benefits of the the course that I often hear from my students is that getting started is so seamless: Simply insert the disc, no registering of your name/email required, no account creation required, you don't have to install anything, no ads, no pop-ups, you simply insert the disc and start learning. Now all of that has changed because in order for them to download the standalone player, I'll now have to provide them with that download link somewhere on the disc packaging and hope they can read that long URL correctly & type it out without misspelling anything...what a messy ordeal that will be for them...poor user experience...increased support emails...etc...

    I've really enjoyed presenter as a reliable product for creating interactive learning, and normally I'm very encouraged by technological progress, but just not seeing how this is a better user experience or a sustainable model.

      Riverpebbles101
      Riverpebbles101
      Participant
      October 5, 2016

      While I appreciate that this was a security enhancement and not a bug, I would like you to confirm that this is now the normal for using Presenter 11 and viewing locally and that there is NO plan to make any changes. I do not want to go down a path with our company to do major changes to computer setups if this is going to be changed in the future.  We also use Captivate and Articulate products in addition to Presenter.  We are not experiencing the issue with them. So I am unsure why it is just impacting the Presenter product.  It seems to me that this should have been vetted with your own products to lessen the impact to users. Thank you.

        DasBeef
        DasBeef
        Participant
        October 5, 2016

        Agree... this really is ridiculous.

          Riverpebbles101
          Riverpebbles101
          Participant
          September 28, 2016

          Is there a timeline for resolution to this issue?  We are unable to publish and view any courses at my company.  We are dead in the water with the fix you suggest.

            zeeshan hussain
            Adobe Employee
            zeeshan hussain
            Adobe Employee
            September 28, 2016

            Hi Lynn,

            Currently published out from SWF only has issue when played locally.

            When uploading published content to an LMS or playing the content from a server, there should not be any problem.

            Could you please let me know what is serving as a blocker at your end?

            Regards,

            Zeeshan Hussain

            Adobe Presenter Engineering Team

            Riverpebbles101
            Riverpebbles101
            Participant
            September 28, 2016

            We are a centralized corporate education department for a large US company. We create the courses and typically sit them in a shared drive that the SME authors and reviewers all access to review the drafts and final versions to give approval prior to loading into our LMS. We have no Web Server access for this purpose. We do not load into the LMS prior to approval due to re-versioning and version tracking.

            The other option is not available since almost all computer users in our company do not have admin rights to make any changes.  We are attempting to find another work around, but it would be helpful to know if the issue is going to be fixed relatively soon or if it is going to be a long time.

              DasBeef
              DasBeef
              Participant
              September 27, 2016

              Zeeshan,

              We are having the same issue with publishing locally from Presenter 10. We can not preview local publish files. We get the spinning green arrow/circle in all browsers.

              Also, I  tried editing "TalkToAdobeFlashPlayerTrust.cfg" file to add additional local content folder as trusted space as suggested and still can not get content to play locally.

              This is a very frustrating issue and makes testing and reviewing training content to be published into Adobe Connect challenging. Please fix this.

              Steve

              zeeshanhussain​

              zeeshan hussain
              Adobe Employee
              zeeshan hussainCorrect answer
              Adobe Employee
              September 22, 2016

              Hi Scott,

              We are investigating the issue extensively which has been introduced as part of latest flash player update.

              However, if it is really urgent for you i can suggest you some workarounds:

              1. If you play the SWF content from a server instead of playing it locally, it will work fine for you. You can play it from a web server or a wamp server etc.

              2. If in case you do not want to go with above workaround, here is another one: Press Windows key +R  and type in %appdata% and hit enter key. Go to the folder " ........\appdata\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust" and open the file named as "TalkToAdobeFlashPlayerTrust.cfg" and add the location of your Presenter publish output folder and save the file in same location.

              For eg. in my case i added this entry- "C:\Users\zhussain\Documents\My Adobe Presentations". Once you have done the change to this file, you will be able to play your SWF output locally in Internet Explorer and Firefox. Remember this will still not work for Chrome browser.

              kindly let me know if you need any further help.

              Regards,

              Zeeshan

              susanr25817473
              susanr25817473
              Participant
              September 27, 2016

              Zeeshan,

              Do you have any idea when this flash/browser issue may be resolved?

              Thanks,

              Susan

                Jorma_at_Knox
                Jorma_at_Knox
                Legend
                September 21, 2016

                Is this a new disk of presentations or one that has been used for a while? Or to put it another way, did your CD's content change or the students computers?

                P
                paymakrAuthor
                Known Participant
                September 21, 2016

                It's a disc that I've been distributing for over a year with virtually no issues until this week. So my feeling is that something changed (security update possibly?) with Internet Explorer recently that is preventing the lessons from playing correctly.

                P
                paymakrAuthor
                Known Participant
                September 21, 2016

                Just had another student email me and he believes the problem started when his computer updated to the latest version of Adobe Flash Player.

                "Just starting using this a few weeks ago. No issues, worked fine. A few days ago it stopped working. Lesson screens open with 'Abode Presenter' along with spinning green circle that spins forever and nothing else happens...Windows 7 x64, tried with IE, Chrome and Firefox - all with same issue once Adobe Flash player went to new version 23.0.0.162"

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