Participant

Question

Presenter keeps asking for Flash Player update (Office 2016 / 365)

Forum|Forum|7 years ago
June 11, 2018
18 replies
32473 views

Hello, Presenter is well installed, I can see the tab and everything seems to work fine.

But each time I click on the Publish button, a dialog box asks to update Flash Player before using this option.

Of course, I tried to update Flash player on every browser on my PC but still get this message.

I tried to install an old Office 2013 version and it worked but once I install Office 365 on top of it, it gets rid of Office 2013 and I Presenter does not work again.

Is Presenter 11.1 ok with Office 365 ?

Thanks for your help.

Presenter

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paulg10869961

Known Participant

It is distressing that the original post was June 11th and it has not yet been resolved by Adobe. I applied the workaround (i.e., reverting to a previous version of Office and turning off auto updates), but that leaves me vulnerable to "other things" (that the updates are trying to address). It highlights the risks associated with coupling a product to that of another vendor. Those days, I believe, are rapidly disappearing because "versions" are hardly versions when they can change "in the middle of the night". It may be that Presenter's days are numbered.

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shillis

Participant

I am having the same issue (again). This bug has occurred before in Presenter 9 for me! When I upgraded to Presenter 11, I was told this would solve the issue (which I was told was most likely caused by system incompatibility issues) -- but it seems like Adobe hasn't figured out how to run Flash without it operating on its own now that it has been incorporated into the internet browser platforms entirely!

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shillis

Participant

From Adobe Support:

And if you are using Presenter 11.1, than we have come up with new build for Presenter 11.1, in which you need to uninstall Presenter 11.1 and install Presenter 11.1 from below link and you will be able to publish your projects.

https://adobe.ly/2NUV6CC

jonasc70964289

Participant

Well, we have a production in the pipeline and we are caught off guard with the sudden problem so there is no slack in the project to wait for this. Adobe doesn't look like getting any closer to a solution either. I'm diverting whichever can be diverted to other solution. Our Adobe support and IT support can't find the solution either; they can replicate the problem in other machines but no solution.

Please let us know when they come up with a solution.

michaels21784127

Participant

Okay, apparently Adobe doesn't care to respond or address this issue. I would've bought the full version of this had there been a legitimate fix, one that doesn't involve me fiddling with my Office 360 updates (that I pay for BTW). So the trial of this software really ended before it began.

Here's my recommendation: If you want to create interactive slide presentations (polls, collaboration elements, embedded Interactive content, etc.), and even import PPT slides, try out Nearpod. You'll be impressed with what you can do. I'll continue to produce screen capture and narrated presentations with Camtasia, upload those to YouTube, and then embed that in my Nearpod presentations. I was hoping Presenter might be another option, but if it won't work with Windows 10 and Office 2016 then what good is it really?

Michael

akuswara_unsw-sLiqCK

Participating Frequently

This has been going on for weeks without any solutions, it's getting ridiculous; my colleague's machine is working but not in my machine, I have installed an update and anything except that suggestion to tinker with the version update. since this machine needs to run a BI software that needs the currently-installed version of MS Office.

It's Windows 7 Enterprise

I have admin rights on this machine

I'm running PowerPoint from Microsoft Office 365 ProPlus (version 1805, build 9330.2118)

Adobe Presenter 11 is what I am trying to make it work

Of course, I have a working license key

IE is the default browser

I don't have Edge in the system

IE, Chrome, Firefox all have been tested and updated IE and Chrome anyway to the recent Flash plugin version

IE is the default browser

... and still not working.

akuswara_unsw-sLiqCK

Participating Frequently

Update 18 July 2018

Was sitting with the IT support yesterday afternoon, trying to find a solution. We agreed not to mess up with the office update/version as it might affected other things. We tried to create a new user on the machine and fire up PowerPoint and Presenter 11 again, it works.

We are not sure why it solved the problem nor what caused it in the first place.. But it seems to be related to my user profile. Other person in the department did the same with me, but didn't get any problem. So we are not sure..

However the solution seems to be to rebuild the profile. Thankfully I work mostly on the cloud so I don't have munch to back up.

However I ended up deciding to reimaging the entire machine. Will check how it goes when I get to the office this morning.

F

fotchyi

Participating Frequently

Yes, this works for me as well.

Let me share more: following EmilyLloyd 's quick-fix solution on disabling of update, I managed to work on and record a few sets of powerpoint slides. But then something else happened, the fonts of the powerpoint slides got stretched out and blurred when rendered in Adobe Presenter and so I could not use Adobe Presenter again! For a temp solution, I used an old PC notebook to prepare the Presenter files. Very troublesome indeed.

After seeing your posting, I created a new user account on the regular PC notebook I use and the font issues in Adobe Presenter seem to be solved. What's more, I had previously a recording problem with the voice recording software Audacity. Now that too seems to be resolved when I use Audacity with this new user account or profile.

Thought I post these snippets of experience here for posterity until Adobe comes up with an update and permanent solution.

michaels21784127

Participant

I am having the same problem with Windows 10. I am using the 30-day trial version of this to see if I prefer Presenter versus Nearpod versus Camtasia. It's not looking good for Presenter if Adobe doesn't quickly fix this issue.

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EmilyLloyd

Participating Frequently

Hey All - I am having the same issue. I am on Windows 10, Microsoft PowerPoint 2016, Flash Player 30.0.0.113. I contacted Adobe Support via chat. They remote accessed into my computer and were not able to resolve the issue. We tried dialing back to Flash Player version 29, uninstalling and reinstalling Adobe Presenter 11.1, messing with browser and other default settings, but none of those changes fixed it.

I was able to publish last week Wednesday, June 6th (last time I published anything), but not today (I didn't try to publish anything between now and then). I am wondering if it's the flash player update from June 7th that broke Presenter.

Anyway, Adobe support sent the bug over to the engineering team. If I hear anything else, I'll let you know. If you do find a fix, can you please share here? Thanks.

F

fotchyi

Participating Frequently

I have the same problem today. Clicking on the buttons "Publish" or "Theme" led to the following error message: "You will need to upgrade Adobe Flash Player before using this option". I have not issue publishing up to 2 days ago. Am on Windows 10 and Office 365.

F

fotchyi

Participating Frequently

Hi Adobe Support,

Is anyone addressing this problem? I have not been able to use my Adobe Presenter for the past week, but would need to urgently work on some teaching materials. Pls help!

D

Deep Roy

Adobe Employee

Hello,

Adobe Presenter 11.1 works fine with Office 2016.

Are you using Windows 7 or Windows 10 on the computer?

If the issue lies on Windows 10, then install Flash player for Internet explorer and make it as default browser. Restart the computer and then check the issue again.

If the issue is happening on Windows 7 computer, uninstall all versions of Flash player using this link Uninstall Flash Player for Windows and then install Flash player for Internet explorer and make it as default browser. Restart the computer and check the issue again.

Regards,

Deep

H

helpd35994548

Participant

Just as to supply some additional information.

Starting today 6/11, Presenter is giving the same adobe upgrade error on Windows 10 Build 1734.48. Checked for updates. Made sure flash was updated 30.0.0.113.

Flash is built into Windows 10 IE so its not a separate to install. Tried defaulting to IE, Chrome, Edge same error for all 3 browsers.

J

John_60

Participant

Same Issue, using presenter 11.1 with Windows 10 and Office 365. Publish worked for presentation at 9 am at 11 am the same presentation wouldn't publish without asking for Flash Player update.

Jorma_at_CoSo

Legend

Make sure that you have FP installed for IE and MS Edge. The publishing dialog will use one of those. If that doesn't work, you may need to reach out to the Connect Support team. Adobe Connect Support

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