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preview does not work

New Here ,
Nov 05, 2021 Nov 05, 2021

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works ok until i save then text is showing in filmstrip but not on slide and preview does not work

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Are you on Mac or Windows? I have seen that issue a couple of times from Mac users.

Can you check the exact version number you are using? You find it under Help, About Captivate.

If this is a non-responsive project, know that the only valid Preview method for HTML5 output is F11, Preview HTML in Browser. 

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New Here ,
Nov 05, 2021 Nov 05, 2021

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windows it works fine when creating just when I close it and then reopen so my thoughts are something to with saving.

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Version number, please?

Did you try clearing the cache and cleaning the Preferences?

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Yes tried both of these and 

11.5.5 and says up todate

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Community Expert ,
Nov 08, 2021 Nov 08, 2021

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Is it 11.5.5.678?

If yes, you seem to have a conflict somewhere. Do you use a webcam? Are you connected to a network? 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Thinking of a conflict if i copy slides from a software simulation and enter into a project will this cause conflict if yes what the best way to do this.

no webcam used in a network.

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Community Expert ,
Nov 08, 2021 Nov 08, 2021

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You can copy/paste slides to another project which has the same resolution and uses the same theme (not so important for software sims since they use the Blank master slide).

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