Printing Lesson does not show updated content

[J Kamradt]

I use Captivate to delivery SCORM-compliant testing in my organization.  We import GIFT content into a template, massage it all into place, and then establish our SCORM paramters and Publish.  Everything looks great. 
Some time passes... we now need to update the quiz.  We go into the sourcefile, update the questions, maybe change a header where necessary, save, and republish.  So far, so good.  Everything looks updated in the LMS.
Then we go in to create paper-copies of the assessment (for just in case), and when I go to File-Print-Lesson and print the updated content... it still prints the OLD content instead, including the old title (we add the most recent updated date to the title each time for versioning control).  Despite having saved and published, and it looks fine in those areas, the newly created printed lesson still shows the old content.

We have tested this on four different systems, four different users, all on updated windows boxes, all using updated 2019 Captivate... all experiencing the same issue.  I would greatly appreciate if anyone could help me understand why this is happening, and how to stop it from happening in the future.

Thank you in advance!

[Lilybiri]

Save the project in a different location and with a different name. Check if this solves the printing issue.

[J Kamradt]

Thank you for responding, Lilybiri,

I have tried that now, multiple times, including clearing Captivate's cache while it was closed, to ensure nothing in the background was being called upon... Still no change.  I have tried:
- saving it as a new file in new folder on same hard drive, with a new name

- saving it as a new file in new folder on different hard drive, with new name

- saving it as a new file on another hard drive, with a new name

- saving it as a new file on another system, with a new name

- caches have been cleared multiple times

Sadly, nothing has fixed the issue so far. It should be noted, interestingly, this is happening with several files that use this template, but not ALL of the files that use this template.

thank you!

[Lilybiri]

You are talking about a 'template'. Since that term is often used wrongly, can you tell me if you are pointing to a cptl-file? If yes, that type of file has a lot of bugs since several versions. In this forum my recommendation is always never to use such a file to start a cptx project. Especially if you are using advanced actions and variables.

[J Kamradt]

Point of correction, we are strictly using CPTX files.  There are no CPTL files used at any point in our process.

[J Kamradt]

Still hoping someone out there has encountered this and can help...

[RodWard]

Are you able to show us some screenshots of what you are seeing?