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didch1789
Participant
June 9, 2018
Question

Problem with 'Error Occurred while generating Text to Speech Audio for ....' in Adobe captivate 2017 (Release)

  • June 9, 2018
  • 1 reply
  • 932 views

Hello, I am now working on 'adobe captivate 2017(64bit)' in Window 10. 

Everything is working alright except tts generation... I received a complete captivate file(including speech) and tried to edit the script, but every time I tried to change it that 'Error occurred while~' message keeps coming up. The complete file was also made through same program(Adobe captivate 2017 64bit). There aren't any punctuations in the script and it can still play the voice of the original file.

I even tried it on a blank captivate file and just typed 'hello' and 'hello.' but it still didn't work. All the voices I have are not working.

I am desperate for help! ㅠㅠ 

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    June 9, 2018

    Can you check the exact version number, should be 10.0.1.285.

    Were the NeoSpeech voices installed for this version? Did you have a previous version of CP installed?  If yes, did you Clean the Preferences when installing this version?

    D
    didch1789Author
    Participant
    June 9, 2018

    Version is 10.0.1.285. as you said.

    I used NeoSpeech voices 2017 and I am not sure this is the right version.

    If this is the previous version, where can I install new version and how do I clean the preferences? 

    Thanks for fast reply!

    Lilybiri
    Lilybiri
    Legend
    June 9, 2018

    If you didin't have an older version it should be OK.

    CleanPreferences: look in the installation folder for the subfolder 'utils' and run the CleanPreferences... file appropriate for your OS.

    Forgot to ask: if you are on Win, do you run Captivate As Administrator (which is not the same as just having Admininstrator rights).

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