Skip to main content
A
AlexFeil
Participant
March 7, 2019
Question

Problem with Installation of Captivate2019 on Win10

  • March 7, 2019
  • 1 reply
  • 831 views

Hi.

I'm not able to get the insallation of Captvate2019 done on Win10.

As soon as I started the Setup and loged into my acount the screen just wents "white" and freezes.
I see in the TaskManager that it's still active but literally doing nothing. (I waited 2h).
I'm sitting behind a Proxy, have admin-rights, and unfortunately cannot deactivate some programs, as mentioned in the docs, because of restrictions in our Company.

Perhaps someone has an idea or had same issues.

Thanks.

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
March 7, 2019

Are you able to log into the Adobe website with your Adobe ID?  It could be that the installation will not complete until it can confirm your licensing details with your Adobe ID.

A
AlexFeilAuthor
Participant
March 7, 2019

Yes I can. Perhaps it's the proxy blocking the connection out of the setup program. But I'm not abl to disable it.
Is there another way to install the app or changing something in the settings of the setup?

A
AlexFeilAuthor
Participant
March 7, 2019

By the way, the installation of Captivate2017 works just fine on the same system!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices