Problem with Installation of Captivate2019 on Win10

Forum|Forum|7 years ago
March 7, 2019
1 reply
831 views

Hi.

I'm not able to get the insallation of Captvate2019 done on Win10.

As soon as I started the Setup and loged into my acount the screen just wents "white" and freezes.
I see in the TaskManager that it's still active but literally doing nothing. (I waited 2h).
I'm sitting behind a Proxy, have admin-rights, and unfortunately cannot deactivate some programs, as mentioned in the docs, because of restrictions in our Company.

Perhaps someone has an idea or had same issues.

Thanks.

This topic has been closed for replies.

RodWard

Community Expert

Are you able to log into the Adobe website with your Adobe ID? It could be that the installation will not complete until it can confirm your licensing details with your Adobe ID.

A

AlexFeilAuthor

Participant

Yes I can. Perhaps it's the proxy blocking the connection out of the setup program. But I'm not abl to disable it.
Is there another way to install the app or changing something in the settings of the setup?

A

AlexFeilAuthor

Participant

I think you need to get your IT department involved in this. It may be that something in their SOE is blocking the installation of some component that Captivate 2019 needs. Perhaps the latest version of some Microsoft runtime. Only by examining the failed installation log will they be able to tell what is going on.

Could you tell me we're the installation log is locatd?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded