Problems with advanced action

Question

Hello

I have created some advanced actions in captivate but I get some weird error messages. It is just some very basic advanced actions where I assign a variable with true and hide/show some objects. I inserted some pictures below so you can see what I mean.

This is the advanced action I am trying to create.

When I try to save the action I first get the usual message that the script is saved successfully. When I then try to close the advanced action window I get this error message.

This seems weird since it already told me it was saved, but I tried clicking on the "save" button. I then get this error message.

Which makes sense since I saved it before. So when I just close the window without saving the changes and go into the action I just created again it gives me a blank sheet. like the picture below.

The advanced action works when I preview the project but I can not duplicate it or see the advanced action. I have worked a lot with advanced actions but never had this problem before. I tried to create a new blank project to see if the same happened and it did. I also had some other weird things happening to the project I am working on today. There were some objects from other slides that suddenly appeared on another slide. The workaround I found for that was to preview the project with HTML5 in browser.

Do anyone know how to fix this?

Lilybiri · Accepted Answer

It's a CPTL file.

NEVER use a cptl-file, please! Especially not with advanced actions. Both Rod and me have tried to tell that everuwhere, because since a couple of versions there are serious problems with advanced actions in cptl-files.

If you want a template for design reasons: use a theme, it has everything on board for consistent design. Look at this article:

What's in a Theme - a Template? - Captivate blog

If you need actions, create shared actions, or even copy advanced actions to other projects. There can be a problem with actions triggered by slide events, but those triggered by other events will copy fine.

Or use a cptx file as a standard, which you open and sae under another name.

rlash73 · Answer

Greetings! This is for the Captivate specialists

I am having the EXACT same problems as rebeccad21222124. My files are CPTX files and they started as CPTX files. The problem exists in both Captivate 9 and 2017.

I have not been able to determine when the problem starts. When starting with a clean file, adding the variables, and then programming the Advanced Actions, things work fine for awhile. Then all of a sudden things go bad. I have the same SAVE issue (save the action, then try go close the window and get the error and the code disappears, even if saved with a different name).

This is an extremely serious problem and we need a work round or patch. I am willing to work one-on-one with Adobe Tech Support to share files and discussion. I am in California, in Silicon Valley (San Jose area). I have a project in progress with a client and need resolution yesterday.

I am considered an advanced Captivate user, having been using the product since it was originally created by eHelp as RoboDemo.(before Macromedia purchased the eHelp company and well before Adobe purchased Macromedia).

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