Published content does not play

[rachelr26200645]

Published content does not play. i'm publishing to html5 scorm 1.2 and i only get spinning wheel and it will not play, either on scorm cloud or off desk top. I don't know what I did to cuase this problem. it was loading just fine. if i publish to swf it works, but i need it to be html5. any body have an idea? thanks

[Guest]

I have a similar problem with Captivate 7 and MP4 video embedded or CPVC content, lest see if anyone knows the solution!!

[rachelr26200645]

I'm not sure if this is the forum to get information very quickly or at all. Two people seem to be the only ones to answer and they are great, but adobe people seem non-existent. I would like to find a better forum if anybody can recommend.

Regarding the html5 publish problem, I cannot put my finger on it. I deleted some slides that had larger "scaled" graphics and it seemed to publish then play okay (without the long buffering spinning gear thingy that never went away). So, in an attempt to boil the problem down, I added the graphics back and then it published and played okay. So what on earth? I cannot publish to swf because it needs to be 508 compliant. I am not asking for the moon here. It is a page turner with no interactions aside from ' next' and 'submit' buttons. Really a huge time waster dealing with these BUGS.

[rachelr26200645]

are you changing size or scaling video or bringing it in native size? try a native size if not. no rhyme or reason here. Rod said to turn off scaling html5 when publish. i think it makes no difference from my tests. but maybe so.

[Lilybiri]

This is still in the first place a user forum, I'm sorry about your problems.  I'm just a user as well, try to help as much as possible.

[rachelr26200645]

always appreciate your help. You and Rod are it! much appreciated.