Skip to main content
C
Charlotte Leyland
Known Participant
August 30, 2018
Answered

Publishing to video format... audio error

  • August 30, 2018
  • 2 replies
  • 719 views

Hi all,

I have a very strange question... I have four simple captivate 'modules' each of which contain animated videos and some simple interactions.

Exporting them all as Scorm packages and uploading them to my LMS they all play absolutely fine.

Publishing them as 'video' files they all play fine apart from one.  When played back the audio in it plays too soon - i cant see it anywhere and like i say if i preview the project in Captivate it's fine and when exported and uploaded to my LMS it's fine the issue only occurs when exported as a video...

any ideas would be much appreciated...

Thanks

    This topic has been closed for replies.
    Correct answer Lilybiri

    Check version number: 11.0.1.266 is recent version.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    August 30, 2018

    Which version do you use and which OS?

    Erik Lord
    Erik Lord
    Inspiring
    August 30, 2018

    "i cant see it anywhere"

    You mean you can't see the audio layer on the timeline? That seems odd...

    If you CAN, bump the audio up a bit on the timeline and save as a new file, then export. If that works, just pushing forward the timing of the audio track - great, just be sure it's in a duplicate file so it doesn't affect all the other versions on later publishing.

    If you can't see the audio track for some reason, and can't figure out how to adjust it at all in the course, two options:

    1. Create a new project with the same overall project settings. Copy/paste all the content from the original into the new file, save, and publish. Maybe it's just something odd in the original file throwing off the timing, which happens.

    2. Open the published video in something like Camtasia or Premiere and adjust the audio track to the video (i.e. bump the video track up a little) and republish the video. In other words, adjust the A/V sync in post-production

    C
    Charlotte LeylandAuthor
    Known Participant
    October 12, 2018

    Thanks both.  I'm sorry i didn't realise I hadn't  replied. Last time i copied all my files out into a new project, published and it worked fine.  Just made a tiny change, published and the audio issue is happening again! No there's no audio at the start of my project (first slide) and when previewed in Captivate it's fine.  When published as a video file however the audio from slide three jumps to the begining..... so so strange and only happens occasionally!

    I'm using Windows, Captivate 2019...

    Thank you

    Kim

    C
    Charlotte LeylandAuthor
    Known Participant
    October 12, 2018

    Check version number: 11.0.1.266 is recent version.


    Thanks I'll update - I'm using 11.0.0.243

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices