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RY-ID
RY-ID
Participant
July 15, 2020
Question

Questions regarding elearning community

  • July 15, 2020
  • 1 reply
  • 1767 views

HI

I have a couple of quesitons regarding the eleanring community and could not find a support link on that site. 

Is there someone I can ask my questions of here? I am trying to understand a few things and straighten out a few things that I think are bugs.

Please let me know.

thanks

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    July 15, 2020

    You already got my answer in the eLearning community as well.

    As moderator here, I can only tell you that this is not the place to search for help. This is  mainly a user forum for technical questions concerning Captivate. There used to be a link with the community, but that link has been broken quite a while ago. Other rules, other responsibility. 

    I am really sorry and sad that you are having problems but cannot help.

    RY-ID
    RY-IDAuthor
    Participant
    July 15, 2020

    Ok - so I have contacted Adobe Support so far they have not been able to answer my questions. They acturally directed me to the forums. But, they are still trying to find resources for me. 

    There should be an easier way to get answers and connect with the support/moderator team from the elearning community. It is way more difficult that it needs to be considering all the time I have spent on searching and asking quesitons.

    I appreciate your response, and I know this is an Adobe issue, but it is harder than it needs to be.

    Thanks

    RY-ID
    RY-IDAuthor
    Participant
    July 20, 2020

    Lieve,

    This is NOT your fault.  You have nothing to be ashamed of. Nobody has given more unpaid time to this forum than YOU have.

     

    Maybe it's time we all just stopped giving free support and let the backlash from disgruntled Captivate users teach Adobe that you cannot expect to keep your market position by selling a complex software product and then just leaving people to fend for themselves without REAL support.  Our efforts are just papering over the cracks here and preventing most users from knowing that the answers they are getting should really have been coming from support peope that are actually employed by Adobe to do this job.

     


    Agreed. Not your fault at all. It's amazing to me that you can't get good support. I, just looking for some answers on the community and it is difficult. 
    Please do not feel bad. I have read some of your posts and they are really helpful. Once o get further into the software I will likely reference others. 
    Keep doing what you are doing. Helping us always good. 

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