"an error occurred during activation" after Captivate 2019 DL/Install -

[seekastar]

I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. 

After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation".

Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.

Hoping not to wait till tomorrow to call Adobe Tech support. 

Thanks!

[Saurav_Ghosh]

Hi,

A member of our support team will respond.

Thanks,

Saurav

[Rick No One]

i'm having the same issues, how do we contact support?

[AJIT_M]

Hi,

Can you please share the screenshot of the error message you are getting on launch of Captivate 2019?

Looking forward to your response.

Regards,

Ajit

[Rick No One]

I'm pretty sure its this error.

[abrahamm68729871]

Can someone share the steps to solve this? I have the same error 😞

Thanks a lot

[philip_williams_77]

I have the same error as Ricco's screenshot, no detail in the message
I can access creative cloud and update and run all my other Adobe apps (full cloud suite, primarily Pr, Ae, Il, Ps) but cannot  start up Captivate

any help would be appreciated

[johnm108591]

So what was the issue, as I having the same issue now myself. Is it just a re-load of the app? or other

[Rick No One]

It's been a while, but if I remember correctly, I had to sign out before installing and re-sign in after installation. But sign in before opening captivate after installation. 

[philip_williams_77]

Hi Ajit,

this is the error message I get.

my account lists Captivate under my enterprise license plan