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"an error occurred during activation" after Captivate 2019 DL/Install -

New Here ,
Mar 29, 2020 Mar 29, 2020

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I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. 

After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation".

 

Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.

Hoping not to wait till tomorrow to call Adobe Tech support. 

 

Thanks!

 

 

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Hi,

A member of our support team will respond.

Thanks,

Saurav

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Community Beginner ,
Jul 24, 2020 Jul 24, 2020

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i'm having the same issues, how do we contact support?

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Hi,

Can you please share the screenshot of the error message you are getting on launch of Captivate 2019?

Looking forward to your response.

Regards,

Ajit

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Community Beginner ,
Jul 24, 2020 Jul 24, 2020

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I'm pretty sure its this error.

RiccoRyme_0-1595631997668.png

 

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Can someone share the steps to solve this? I have the same error 😞

 

Thanks a lot

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I have the same error as Ricco's screenshot, no detail in the message
I can access creative cloud and update and run all my other Adobe apps (full cloud suite, primarily Pr, Ae, Il, Ps) but cannot  start up Captivate

 

any help would be appreciated

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New Here ,
Jun 23, 2022 Jun 23, 2022

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So what was the issue, as I having the same issue now myself. Is it just a re-load of the app? or other

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Community Beginner ,
Jun 24, 2022 Jun 24, 2022

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It's been a while, but if I remember correctly, I had to sign out before installing and re-sign in after installation. But sign in before opening captivate after installation. 

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New Here ,
Jul 14, 2022 Jul 14, 2022

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philip_williams_77_0-1657850104856.png

Hi Ajit,

this is the error message I get.

 

my account lists Captivate under my enterprise license plan

philip_williams_77_1-1657850290622.png

 

 

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