"Lesson Incomplete" message in SCORM 1.2 - Classic Captivate / Absorb LMS

Question

Hello community! Our learning team uses Classic Captivate, Articulate Storyline, and Articulate Rise. We publish to Absorb LMS using both SCORM 1.2 and 2004. In recent weeks, only the courses created in Captivate are displaying a "Lesson Incomplete" pop up message when a learner reaches the end of a course. When the learner looks at their dashboard, however, the course is indeed shown as complete. For most of these courses, there are no quiz questions, just "next" buttons that navigate the learner through the course (with interactions along the way, but nothing is scored). We set the Quiz Reporting to "Slide views and/or quiz" to 90% slide views. The error message pops up for courses published this week and for old courses published last year. That leads me to believe it's an Absorb problem, but the Articulate courses do not throw the error. The Absorb support people say this "since it doesn't appear to be sending the "commit" call containing the completed status at the correct time, in order to avoid the "Lesson Incomplete" warning."

Any thoughts?

cbol3 · Answer

I am having the same issue. I received nearly the same reply from Absorb. Received the following from Adobe Support:

I appreciate the efforts and I ‘ve checked the project at our end and found that this issue is already reported to our product team. The product team is looking into it on a priority basis and it is aligned to be resolved with the Captivate 12.3 update but we do not have any written confirmation of how long it would take to release the update 3.

Looks like there is a solution in the works. In the meantime, if you find a work around, please let me know 🙂

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