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R
RAeelewis
Participating Frequently
December 13, 2019
Question

Receiving SWF Compilation failed message in Adobe Captivate 2019 on Win 10 PC

  • December 13, 2019
  • 1 reply
  • 1214 views

Having issues when trying to Preview or Publish a project using Adobe Captivate 2019 on Windows 10 PC.  Issue initially occured when tried to Publish a project as a Video that was created from a PowerPoint Slide Deck.  Reviewed Slides to ensure no automation was there, and still had issue; however co-worker that still has Win 7 was able to use the same set of slides & Publish to a Video w/o any issues.  As a test, I have even tried opening a Blanket Project, and even with No Data put in the project if I try to Preview from Slide or Publish I get the same error.  Adobe Captivate 2019 is already set-up to run Compatibility Mode for Win 8, and get the same issue.  Please advise whether there is anyway this can be resolved, so that I can successfully use this product.

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1 reply

Lilybiri
Lilybiri
Legend
December 13, 2019

Which exact version, please? Look under Help, About Captivate to see the full version number.

Did you try to clean the Preferences? 

R
RAeelewisAuthor
Participating Frequently
December 13, 2019

The version of Adobe Captivate 2019 I'm running is 11.5.1.499.  I did try clearing my project cache, as well as running the 'CleanPreferencesWin.bat' file in the 'Utils' Adobe folder & still get the same results.  In addition, I've also tried uninstalling the program & then re-installing it.  Immediate after opening the program, after the re-install, I went to a Blank Project & tried to 'Preview From Slide' & still get the SWF compiliation failed message.

R
RAeelewisAuthor
Participating Frequently
December 16, 2019

Are you running Captivate with full Administrator privileges?

 

Are your Default Folders (as listed in Edit > Preferences) pointing to local folders on your PC hard drive, or do they point to a network folder location?


Success...It took quite a bit of playing around with the system, but I was able to finally get the Preview/Publish to Video optons to work.  With Win 10 it is very difficult to find a location that isn't networked, as even my Desktop is now sync'd thru OneDrive, but I was able to finally find a place w/in my Harddrive under my user folder where I could move both the Project Cache & Project folder to, and by editting the preferences as Rod indicated Captivate finally routed to the correct locations.  I had an issue that even after changing these settings that because of where I was trying to pull in a file from into Captivate, that these folders ended up getting recreated in the original OneDrive location, but I think I have finally got the program to stop doing that.  However, this is definately something for other users to watch out for, as it may work for a bit, but then the system may revert back to the original settings & need to be manually changed again. Given that Win 10 is the new standard operating system, and is meant to give users the ability to access their data from multiple devices, it would be nice if Adobe could update Captivate to work better with this platform.  For now, I'm just happy that items are publishing as expected.  For any others that have this issue, you should try this option 1st & it will probably save you a great deal of time.

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