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Debby A13
Debby A13
Participant
February 20, 2017
Question

Recover deleted cache files.

  • February 20, 2017
  • 2 replies
  • 3274 views

I inadvertently cleared my cache...All of my files disappeared. I tried the fix for Captivate 9 but it did not work. How do I recover the files?

    This topic has been closed for replies.

    2 replies

    Debby A13
    Debby A13Author
    Participant
    February 20, 2017

    They were not in the same folder. Those numbered folders saved on the root of the desktop and the cptx files were in a separate folder two levels down. When I clear the cache, I was trying to access a file that was freezing the program after I opened it. Someone suggested I should first clear the cache, then clear unused stuff out of the library. When I cleared the cache it wiped out everything...files and folders. It's hard to believe Adobe wouldn't send them to a recoverable place on the computer. Surely I am not the only person this has ever happened to.

    Lilybiri
    Lilybiri
    Legend
    February 20, 2017

    Default locations are not set up like you described. The cache and the files folders are different folders on same level of the Documents folder. Since you had the files in a subfolder of the cache folder, when you cleared the cache folder all subfolders were cleared as well. Who did change those default settings?

    Lilybiri
    Lilybiri
    Legend
    February 20, 2017

    That means that you stored the files in the same folder as the cache? Can you check that in Preferences, General Settings?

    Captivate has no fix for that, but there are apps around that could perhaps recover the deleted files.

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