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kasias79320143
Participating Frequently
April 23, 2021
Answered

SCORM settings - course not working on LMS provider website - missing key-pair-id query parameter

  • April 23, 2021
  • 3 replies
  • 3955 views

Hello,

 

I'm working with our Learning Platform provider on hosting our SCORM content on their platform, despite a few different attempts exporting SCORM content with different settings, we are still unsuccessful. They can successfully host the content on their mobile platform but on the web version they get the following error:
MissingKeyMissing Key-Pair-Id query parameter or cookie value

They asked me to consult with the Adobe Captivate provider. Any idea what might be causing this issue? Is it due to wrong settings/export options?

Thanks

      This topic has been closed for replies.
      Correct answer Lilybiri

      To find out what is the culprit, test the published course on SCORM Cloud, please!

      If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

      3 replies

      Paul Wilson CTDP
      Paul Wilson CTDP
      Adobe Expert
      April 25, 2021

      One of the things I would confirm is what version of SCORM your LMS provider is using. It looks like you have selected SCORM 2004. Keep in mind there are three possible versions of 2004, plus the earlier version 1.2. Also, xAPI and AICC may be possibilities as well.

      Paul Wilson, CTDP
        K
        kasias79320143Author
        Participating Frequently
        May 4, 2021

        Hi, Thx everyone for your advise, I've performed tests on my side which gave the positive results, the LMS provider is now investigating on their side.

         

        Thanks

         

        K
        kasias79320143Author
        Participating Frequently
        May 10, 2021

        Hello everyone,

         

        The LMS provider did an investigation on their side, and they are now suggesting the resaon for them getting an error might potentially be the flash player, which hasn't been properly removed. See attached the way I published my file, is there anything different I need to do to remove the flash? Thanks

        smb6620294
        smb6620294
        New Participant
        April 24, 2021

        To find out why, please test the course published on SCORM Cloud, please!

        If it works fine in this standard , you should check for issues in the LMS and not in Captivate.

         

        Moderator: do not hide URLs in an answer, which is a copy of an already given answer.

         

          Lilybiri
          LilybiriCorrect answer
          Brainiac
          April 23, 2021

          To find out what is the culprit, test the published course on SCORM Cloud, please!

          If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

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