Send Data on Every Slide

[chrismay_at_delta]

Hello!  We are expereincing a combination of events which result in our users not having their progress or completion recorded in the LMS.

We are expereincing a lot of users who are timing out of their session. They get to a point in the lesson and the lesson will not continue. I can see users getting 404 or 403 errors when this happens. This seems to be an IT or LMS vendor issue, but it is exposing another problem.

We have a lot of users who are timing out and after the re-authenticate and launch the lesson again, they are having to start the lesson back at slide one. This is confusing me, because I have the "Send Data on Every Slide" option turned on in my publish settings.

Does anyone know exaclty what data is being sent on every slide? Are user variables being sent? I update a "visited" variable on every slide visit, but either it is not being sent to the LMS on every slide, or the send data on every slide is not working.

My lessons based on this template have been working flawlessly for the last couple of years, but with this timeout issue, we are finding a new flaw.

Captivate version: 11.5.1.499

OS: MacOS 10.14.6

LMS: SuccessFactors

[mark_mark_mark]

Thanks.