Stretch effect causing blurry text and images when published

[kristis88485366]

The published version in my LMS, there are some slides that have the stretch effect on images and/or text. I has only happened with the stretch effect is used. There have been cases where the image and text are blurry.  This happens for some people and not others. We have checked with our LMS and it is not on their side so it has to be captivate. The captivate file is saved as SCORM 2004 and here are the size and quality settings. I also have the scalable HTML content checked.  Has anyone encounted this or have a solution? 

[Lilybiri]

Did you test on SCORM Cloud to see if it is really due to Captivate, not to the LMS? All LSM people try to point to the eLearning tools, but such a test gives you the correct information about where to look for the problem solving.

[kristis88485366]

Great suggestion.  I did run it through SCORM Cloud and not errors appeared.  When we did our testing in our LMS we did not run into that issue and I could not recreated the issue that some people experience.  it has happened in two courses and it only seems to affect the slides with the stretch effect.  We are just trying to pinpoint the source of the error. We do use Chrome as our browser.  Any other suggestions?

[Lilybiri]

That type or errors makes it very tough. What was special for those learners? Which browser did they use (hopefully not IE)? Anything specific about their systems?

[kristis88485366]

We have some time lined up to do some testing tomorrow to see if it browser window size, zip file size, just load on network at time of taking the course, and to see if we can recreate the issue. Most of our employees that have had the issue are remote so they are not on site.  I just want to reach out to see if there were publishing settings or other things I could try with the captive file before we did more testing. The one constant is the type of effect which is the stretch. This constant made me think captivate and how it was saved or something with that effect in general. The people reporting the error were on Chrome (we can tell from screen shots provided).  We do have other issues with people using IE but not this particular one. 

[Lilybiri]

I really don't think any settings in Captivate could help, since it happens only for a few users. Same with emphasizing on the type of effect. Stretching is not the only effect which is changing size, what about Assymetrical Zoom? Does it happen with that effect as well, or did you only use one effect embedding size changing?

[kristis88485366]

Thanks for all the feedback!  So far we have only been informed that it is happening on the stretch effect.  We do use multiple types of effects in all of our courses and so far only this one is causing an issues that we are aware of right now. We will do some testing with our browser and bandwith with these courses. 

[kristis88485366]

We found out through some testing that if a person changes the size of the window to full size when viewing the course we do not have an issue. So it is a weird glitch that seems to happen to some people. 

[Lilybiri]

Thanks for the heads up. Weird, indeed!