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jamielg1308
Participant
June 4, 2015
Question

The millionaire widget won't show when I preview or publish, it loads and then the screen goes white - any ideas?

  • June 4, 2015
  • 1 reply
  • 712 views

I'm trialling the product at the moment and I want it to work but I can't view the 'who wants to be a millionaire' interactive learning widget unless I preview from that slide. Via any other method I get a loading mesage and then the screen goes white. I'd really appreciate any ideas about how to sort this one out! I thought it might be because I'm using the trial version

This topic has been closed for replies.

1 reply

Postie63
Postie63
Known Participant
June 5, 2015

I have been having this problem for weeks now and I have not received a usable answer from anyone at Adobe. I have deleted the files that Captivate creates in the Interactions folder, as per instructions posted on this forum and restarted Captivate. I do this a couple of times a day. Sometimes it works, sometimes it doesn't. But only those interactions not with the current date as the modified date show up in the Interactions options. Is it possible to stop Captivate from automatically checking for updates?

Lilybiri
Lilybiri
Legend
June 5, 2015

Your interaction dialog box looks very incomplete! It should show the content of the folder C:\Users\Public\Documents\Adobe\eLearning Assets  which is a copy of the folder you show in the Gallery, but with  backup files. If you suspect corruption, that is the folder to delete, not the one in the Gallery. If you use Insert, Widget you can browse to the folder in the Gallery which has the original interactions, as you can also browse to the old Widgets folder in the Gallery. This is not an answer to your question about preventing updates, just because I suspect you are confusing the Gallery folder with the folder in the Public documents.

Maybe you'll find some tips in this article useful as well: Tips - Learning Interactions - Captivate blog

Postie63
Postie63
Known Participant
June 8, 2015

I am not confusing the Gallery folder with the Interactions folder in the Public Folder. I only ever delete the widget files from the Public folder and never do anything to the files in the Gallery folder.

I have full administrator access to my stand alone computer. Today all the interactions are back in the menu again. But this is intermittent, tomorrow some of them may drop out again.

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