this.m_state is undefined error

[No one but me]

Hi--

I'm consistently getting this error with my SCORM learning. I've traced it to this line in CPM.js:

var a = this.m_state.charAt(this.m_curReadPos),...

Does anyone know what this is about? I've scoured the internet and found only a passing reference to the server not serving the JSON mime type correctly or at all, but I've added this line to my .htaccess file:

AddType application/json json

Just can't get past this. It works on the SCORM cloud, however. Please. Any help at all is appreciated. I'm absolutely stuck.

Using Captivate 2019, v. 11.5.1.499.

Thank you!

[Lilybiri]

You are not using the most recent version of 11.5, which is 11.5.5.553. Please update.

Does the webserver with the LMS  support JSON? It is needed for the PNG images. Since it works on SCORM Cloud, this is the location to look for the problem, not in Captivate.

[No one but me]

Thank you for responding!

I can ask our IT dept to upgrade my Captivate, but am not sure that will help since this works in the cloud.

The LMS is hosted by a third party and I'm told it does support JSON.

I do agree this is a server issue and not a Captivate issue and just hope other users here will have a way to address this. Do you know if the line in my .htaccess file is accurate and should fix this?

Thank you again!

[RodWard]

Updating your version of Captivate is so that you would be able to ensure your published output is of the highest quality Captivate is currently able to produce.  Using the latest version of Captivate is almost always the best way to go.

However, having the latest and best version of Captivate won't fix this particular issue unless your LMS web server also enables JSON files.  Your htaccess file isn't necessarily going to override the security settings for the main server.

[No one but me]

Thank you, Rod. I appreciate your input.

I understand the benefits of updating Captivate, but it is out of my hands right now.

Working with our webhost, we have confirmed JSON is enabled and working fine, which leaves me even more confused. I'm not really sure what else to look for. Do you have any ideas?

Thank you again!

[RodWard]

I agree with you that it is a server issue, but unlike you I do not trust your webhost's statement that JSON is correctly enabled at their end.  

If it works on SCORM Cloud (as you stated) then the issue is NOT with Captivate's output. SCORM Cloud's server definitely does support JSON.  That's the proof,

[No one but me]

I've confirmed the server we're running is serving JSON properly and returns the same settings as the SCORM Cloud.

I'm beginning to think this is a matter of code and not the server.