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Unable to download Character Assets in Captivate 2019

New Here ,
Sep 26, 2020 Sep 26, 2020

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I just installed a fresh copy of Captivate 11.5 and when I try to download charactor assest, a blank download status window pops up but the system freezes and it doesn;t work.  I tried looking for other posts about this issue and I found one that said to clear the 11_5 character folder and run a "Clear Preferences" file but unfortunately that didn;t work either.

 

Can anyone please tell me if they were able to figure out how to fix this?

 

Thanks.

 

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Community Expert ,
Sep 27, 2020 Sep 27, 2020

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Thanks for replying.  Yes, I followed these directions but it didn't work.  The version that I installed was already the latest so after deleting the folders in these instructions, Captivate wouldn't allow me to update.  Losing those foldes caused me problems using the entire tool so I had to re-install from scratch again and it still won't let me download characters unfortunately.

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Community Expert ,
Sep 28, 2020 Sep 28, 2020

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That is weird, because those folders are totally separate from the installation folders. Deleting one of them while Captivate is closed, only causes a recreation of a fresh folder without corruption.

When you re-installed did you not forget to Clean the Preferences? 

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New Here ,
Sep 28, 2020 Sep 28, 2020

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I tried deleting the folders then downloading a character again and it worked this time!!

Thank you so much, you are my virtual hero!

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Community Expert ,
Sep 28, 2020 Sep 28, 2020

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Thanks for this feedback. Lot is virtual at this moment... Sometimes insisting can be rewarding, isn't it?

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