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Unable to launch Captivate 7 on windows 10 after successful installation

New Here ,
May 17, 2021 May 17, 2021

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Hi,

I have got captivate 7 license from my company. They want to me install captivate 7 on company laptop. The license has been tranfe rred to me from another employee who resigned.

 

My company laptop has Windows 10 OS (64 bit). I am able to install captivate 7 succesfully and it shows in programs and Features as installed app.

But I can't see anywhere in my laptop captivate icon to launch and open captivate 7 software to use.

 

I don't have any previous versions of captivate 7 installed. This is the first time I am installing any captivate installation. This is urgent. Kindly help 

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Community Expert ,
May 17, 2021 May 17, 2021

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Look at the bottom right corner of your Windows 10 screen.  There should be a text field there with the words "Type here to search"

 

Type in "Captivate" and see what you get.

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New Here ,
May 17, 2021 May 17, 2021

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Adobe Captivate Capture.PNG

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Community Expert ,
May 17, 2021 May 17, 2021

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Screenshot shows that you didn't yet launch the installer exe file.

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New Here ,
May 17, 2021 May 17, 2021

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Below is the screenshot of what I get when I search with "CAPTIV"

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Community Expert ,
May 17, 2021 May 17, 2021

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Are you sure about the version? Check the full version number under Help, About Captivate? Captivate 7 is very old.

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New Here ,
May 17, 2021 May 17, 2021

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There is no way for me to launch captivate software so that I go and see help. I have licensed executable file of Captivate 7 with name "Captivate7.0_Windows_English_x64_setup.exe"

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Community Expert ,
May 17, 2021 May 17, 2021

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I'm wondering if you haven't actually installed it yet.

Captivate has a two-step installation process.  When you download the installer it first has to go through an 'unpacking' procedure where it basically extracts all the actual installation files and (usually) places them in a folder on your desktop.  

 

Have a lookt at your desktop now.  Do you see any folders there that you don't remember being there before?  It could be that you have only so far done the first half of the installation procedure.

 

However, even if this IS the problem.  I agree with Lilybiri.  Captivate 7 is far to old.  Your organisation should really be updating to Captivate 2019 and using a subscription version so that you can always have the very latest version whenever there are updates.  I understand this is perhaps NOT your call, but that's our advice to you.  You will get NO SUPPORT AT ALL from Adobe for a version as old as Captivate 7.

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