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W
WasteWaterEd
Known Participant
May 17, 2017
Answered

Unable to Publish To Adobe Connect from Captivate 2017

  • May 17, 2017
  • 2 replies
  • 2761 views

We have done a clean install and reinstall twice now but this problem has started up again?

Also the Publish window is showing files that had previously been failed attempts but aren't HTML5 and aren't visible from within our Connect account?

2

This topic has been closed for replies.
Correct answer HimanshuSatija

Hi,

We have a hotfix available to fix the issue

Download the hotfix zip from the following location:

https://www.dropbox.com/s/oqxqhlzecc5j5ap/hotfix2017.zip?dl=0

1)Unzip the folder.

you may consider taking backup of the following files(and folder) from the Captivate installation folder:

  • CPPublic.dll
  • CPPublish.dll
  • CPHTMLPublish.dll
  • sdk folder

2)Copy the contents and replace it in the Adobe Captivate 2017 installation folder C:\Program Files\Adobe\Adobe Captivate 2017 x64.

(sdk folder contents will be merged with the existing path in installation folder. you need not copy the contents and path separately)

3)Clear preferences from C:\Program Files\Adobe\Adobe Captivate 2017 x64\utils. Launch Captivate and verify.

Regards

Himanshu

2 replies

W
WasteWaterEdAuthor
Known Participant
August 7, 2017

MANY MANY thanks Himanshu

unlocking the fluid box on the multiple choice question and installing the patch fixed the issue!

Dendra

HimanshuSatija
Adobe Employee
HimanshuSatija
Adobe Employee
May 18, 2017

Hi,

We are aware of this and the team is working on a permanent fix.

For the time being you may try the below workaround.

1) Select the Answer area and then in the Properties Select Unlock from Fluid Box.

This step can be done in the master slide directly only for MCQ/TF master slide to  minimize effort

2)Try publishing to connect and check the behavior.

Regards

Himanshu

JMacUL
JMacUL
Participant
July 21, 2017

Hi Himanshu,

Is there an update on the permanent fix? Currently trialing both Captivate 2017 and Adobe Connect for my workplace, and this issue is putting us at quite the standstill.

Warm regards,

Jade

Z
ZaphNaph
Participating Frequently
September 15, 2018

Hi,

We have a hotfix available to fix the issue

Download the hotfix zip from the following location:

https://www.dropbox.com/s/oqxqhlzecc5j5ap/hotfix2017.zip?dl=0

1)Unzip the folder.

you may consider taking backup of the following files(and folder) from the Captivate installation folder:

  • CPPublic.dll
  • CPPublish.dll
  • CPHTMLPublish.dll
  • sdk folder

2)Copy the contents and replace it in the Adobe Captivate 2017 installation folder C:\Program Files\Adobe\Adobe Captivate 2017 x64.

(sdk folder contents will be merged with the existing path in installation folder. you need not copy the contents and path separately)

3)Clear preferences from C:\Program Files\Adobe\Adobe Captivate 2017 x64\utils. Launch Captivate and verify.

Regards

Himanshu


I am having the exact same message (failed to publish, verify your server connection), same problem and have no idea what you are talking about.  This has been a year don't you have a patch or an update?

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