using videos on an iphone
Help!
I created a Non-responsive project in Captivate 9. It is published as HTML5 only, scalable, and hosted on a go daddy server. There is no SCORM or other reporting and no LMS.
When I test on my pc, it works fine in all browsers. When I test on my Android phone, no problems. When I test on my I-pad, still no issues in Chrome and only a few "hangups" in Safari. But when my client tests it on his I-phone... well, here's what he sent me back:
This static screen is what first appears using your latest hosted link. Clicking the play symbol eventually brings up the video
The interface appears for a split second before the video opens in the video player and loses the rest of the interface
After the video, the VO plays but with a black background. At the end of the vo, there’s nothing to do but hit “done”
Hitting done returns you to Safari, where the quiz appears (sometimes with the radio buttons if you let the VO play to the end; otherwise without). Sometimes you can’t select radio buttons. Sometimes you can, but the module does not move forward.
(NOTE: This is not a "quiz" slide, but a slide with custom buttons and advance actions)
Once you select or try to select an answer, an error occurs that says that the file needs to be reloaded. At that point, the module starts over from the beginning with the same experience (endless loop).
Why is this happening and what do I do? Has anyone else experienced this?
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