Video demo slides not playing when published to video

[jakic64857168]

Hi, I created a blank project with a few slides and added in a video demo slide with some screen capture and audio narration. This previews fine when in Captivate but when published to video, the video slides just dsiplay as a blank screen and no audio plays. When I've done this (many times) in the past there have been no issues so why now and what can I do to rectify this issue?

[Lilybiri]

Which version of Captivate do you use at this moment? Please give the full version number which you find under Help, About Captivate.

Did you upload the published output to a webserver for testing?  If you want to publish to video, it is a better idea to add everything in the Video Demo editor, than using a cptx-slide with some CPVC-slides. The video will not only be of better quality but the experience will be smoother as well. Have a look at:

https://blog.lilybiri.com/video-demo-tips

[jakic64857168]

2019 release, 11.08.586

We've not had any issues doing it this way previously so why has this happened now?

[Lilybiri]

That is an old version (2018), most recent version is 11.8.1.219. In C°2019 there were 3 main releases: 11.9 (which you are using), 11.5 and 11.8 and lot of patch releases in between. I cannot remember if your version was the latest of 11.0.

Maybe some updates to your OS or Browser causes the present problems? 

[Paul Wilson CTDP]

It could be that this workflow involved FLV conversion before publishing to MP4. With the deprecation of Flash technologies, it's unsurprising that this no longer works. I advise using a proper video editing tool to edit your video elements together. I stopped using Video Demo years ago when I discovered Camtasia. Besides adding webcam capabilities in Adobe Captivate 2019, Video Demo hasn't received a significant update in many years.