Video Demo will not play after publishing

Forum|Forum|4 years ago
November 17, 2021
1 reply
209 views

I created a video demo, saved it as CPVC. I opened a new Captivate (CPTX) and inserted the CPVC video (insert-->CPVC slide-->inserted CPVC thatI created). It will play in Captivate but when I preview in SCORM cloud the video is blank, the remaining slides will present. It's a bit frustrating.

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Lilybiri

Legend

When you publish the cpvc to mp4 from its original source, is it playing as expected?

Which exact version number do you use? Check for the full number under Help, About Captivate.

D

defaultbtgynv9yut5wAuthor

Participant

hello,

the cpvc will only play if it is Captivate, it will not play when published. I am using 11.5.553 version. I am pretty new to this, we just received access a few weeks ago. I have been watching tutorials on YouTube. I cleared my cache (I red that in previous support recommendations). I have the CPVC file as the first "slide" in my project, could this be an issue?

Lilybiri

Legend

Lilybiri,

Such great questions that I am certain how to answer 🙂 I think I launched Captivate as an Admin but not certain. I think the work around is publishing the cpvs file as a mp4 and trying to upload. Crossing fingers 🙂

You can do that, but know that the mp4 needs to be loaded when entering the slide which has it embedded. Depending on the size of the mp4 that can take some loading time.

Be sure to embed them as slide video to have them synchronized to Captivate's timeline.

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