Video in Captivate does not appear after Publishing

Forum|Forum|9 years ago
January 11, 2017
3 replies
865 views

Hello,

We are working on a captivate project in which we placed a FLV video file. The video plays perfectly in the preview but after publishing does not appear at all.We are using the latest version of Captivate 9. Need your help. Thanks!

video_issues

This topic has been closed for replies.

Lilybiri

Legend

Which preview did you use? If you plan output to SWF, use Preview in Browser (F12), if you plan output to HTML5 use Preview HTML in Browser (F11). As the others pointed out, the best practice at this moment is to use MP4, encoded with the AME. There could be a reason why you choose for FLV: it can keep transparency (not with MP4), but you'll be limited to SWF output in that case.

Something I don't see mentioned yet: how did you insert, as event video or as multisynchronized video? For event video, embedded, did you upload the video with the package, and with the correct path to the video?

S

ShocksDirectorAuthor

Participant

The AME does encode when publishing the project and still nothing. We also tried converting to MP4 before re-inserting the video and we get the same result.

Lilybiri

Legend

Sorry, but I don't see answers to my questions.

Paul Wilson CTDP

Community Expert

Generally, you should only use FLV when you intend to publish for SWF output. Try using an MP4 version of your videos if you are publishing for HTML5.

Paul Wilson, CTDP

M

Madhusmita_Mahapatro

Known Participant

I have used mp4 format video. Still it is not working.

S

StevePixel

Inspiring

Are you trying to watch it on an Apple device - Mac or IPAD?

RodWard

Community Expert

An FLV video would only play in a browser that was Flash enabled, which means NOT on a mobile device.

Captivate will usually try to convert your FLV to an MP4 video format when you try to publish. Adobe supplies a special video encoding app called Adobe Media Encoder (AME for short) bundled free of charge with Captivate.

If the AME app does not load and convert your video when you try to publish your project then you may need to convert the FLV to MP4 before inserting it into your Captivate project. MP4 video is the better format to use for any elearning video going forward.

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