Video in Captivate does not appear after Publishing

[ShocksDirector]

Hello,

We are working on a captivate project in which we placed a FLV video file.  The video plays perfectly in the preview but after publishing does not appear at all.We are using the latest version of Captivate 9.  Need your help. Thanks!

[StevePixel]

Are you trying to watch it on an Apple device - Mac or IPAD?

[RodWard]

An FLV video would only play in a browser that was Flash enabled, which means NOT on a mobile device.

Captivate will usually try to convert your FLV to an MP4 video format when you try to publish.  Adobe supplies a special video encoding app called Adobe Media Encoder (AME for short) bundled free of charge with Captivate.

If the AME app does not load and convert your video when you try to publish your project then you may need to convert the FLV to MP4 before inserting it into your Captivate project. MP4 video is the better format to use for any elearning video going forward.

[ShocksDirector]

No... just windows based PC for now.

[Paul Wilson CTDP]

Generally, you should only use FLV when you intend to publish for SWF output. Try using an MP4 version of your videos if you are publishing for HTML5.

[Madhusmita_Mahapatro]

I have used mp4 format video. Still it is not working.

[Lilybiri]

Which preview did you use? If you plan output to SWF, use Preview in Browser (F12), if you plan output to HTML5 use Preview HTML in Browser (F11). As the others pointed out, the best practice at this moment is to use MP4, encoded with the AME. There could be a reason why you choose for FLV: it can keep transparency (not with MP4), but you'll be limited to SWF output in that case.

Something I don't see mentioned yet: how did you insert, as event video or as multisynchronized video? For event video, embedded, did you upload the video with the package, and with the correct path to the video?

[ShocksDirector]

The AME does encode when publishing the project and still nothing.  We also tried converting to MP4 before re-inserting the video and we get the same result.

[Lilybiri]

Sorry, but I don't see answers to my questions.

[RodWard]

OK.  Then if you are trying to play this content locally on your PC as HTM/SWF output your video could be blocked by Flash Global Security.  Either set up the publish folder location as a trusted location in Flash Player settings for that browser, or else just upload the published content to a web server and test from there.