Videos would not play. Sometimes

Report · Apr 12, 2019

Hi there,

I use videos in the Captivate 2019 project of mine.

They are small ones - about 1 or 2 MB.

However, when I upload them on the Sharpoint LMS, sometimes they do not appear. Just the background of the slide would appear.

I believe this is only Chrome specific.

Here is what the debugger gives me. Anyone with ideas?

Thank you in advance

Bobby

Report · Apr 14, 2019

Are you sure that Sharepoint is configured as LMS? Can you try to re-encode the mp4 using the Adobe Media Encoder? Do they play when you try uploading to another webserver?

Report · Apr 14, 2019

Hi there Lieve,

I am talking about an LMS that is called LMS 365. It is Sharepoint based LMS.

So that is ok.

I have tried re-enconding with Media Encoder but no change. I can not try on another server because we have limitations in the company.

I was thinking that the error that I shared could speaks about a known issue.

Thanks

Bobby

Report · Apr 15, 2019

I have not seen a similar issue reported yet, but can have missed it of course?.

Report · Apr 16, 2019

I think it is not Captivate issue but rather Chrome but thought someone might have seen the error already

Thanks Lieve

Report · May 16, 2019

This becomes a real serios issue for us. We have nice 5-sec videos done in Blender as intros for the different topics.

Sometimes they would not play...

Here are the details of the error I get. Anyone with ideas or similar experiences?

Looking at the last line I think the issue refers to this one described by Joe Ganci already. Seems that it is the Autoplay issue again?

VM11329:2657 Uncaught (in promise) DOMException

The problem with running audio and/or video on the first slide in Chrome - eLearning

Thanks so much in advance

Bobby

VM11329:2435 src = https://xxxxx/_layouts/15/efi_scorm/efiscormgetglobalresourcesashxefiscorm/course/namecourse/ScormsS... error code = 4 n/w state = 3
VM11329:2435 Event
bubbles: false
cancelBubble: false
cancelable: truecomposed: false
currentTarget: nulldefaultPrevented: false
eventPhase: 0
isTrusted: true
path: [video#cpnvc3]
returnValue: true
srcElement: null
target: null
timeStamp: 85224.21000000031
type: "error"
__proto__: Event
VM11329:2872 91384_5037026
VM11329:2872 a.FrameSet
afrom: undefined
alwaysPause: true
areDimensionsCalculated: false
ato: undefined
children: [cp.AutoShape]
considerForUpdate: true
dblClick: false
dependents: undefined
effectIsStarted: false
element: div#menu_Laws.cp-frameset
from: 2665
hasEffect: undefined
htmlDependents: []
isCpObject: true
isRegistered: false
isStarted: false
itemCanvasData: {b: Array(4), uid: 89725, sr: ƒ, ip: "dr/menu_Laws.png", dn: "menu_Laws", …}
itemData: {type: 612, from: 2665, to: 2754, rp: 0, rpa: 0, …}
keyHandler: ƒ (a,c,g)
mAnimationList: {}
mCurrentDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}
mDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}
mForceUpdateFrameData: true
mForceUpdateFrameDataDueToResizeWindow: false
mOrderedAnimationList: []
mOutDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}
mTriggerTimelineId: undefined
mUniqueName: "menu_Laws"
m_triggerTimelineIds: ["t_89725_91384_5037026"]
pa: -1
timeline: Window {postMessage: ƒ, blur: ƒ, focus: ƒ, close: ƒ, parent: Window, …}
to: 2754
transIn: 0
transOut: 0
type: 612
__proto__: a.DisplayObject
VM11329:2657 Uncaught (in promise) DOMException