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engr96020827
Known Participant
September 21, 2020
Question

Web interaction not previw when playing the vedio

  • September 21, 2020
  • 1 reply
  • 370 views

why i have this problem

 

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 21, 2020

    When ever I have the same problem you are seeing, all I need to do to correct it is to go to Windows > Settings > Apps > Default Apps > Web browser.  Whatever the default web  browser is set to, I just change it to another browser, and then immediately change it back to my preferred browser.

     

    I have no idea why this happens to Captivate at times, but this is all I ever need to do to get it working again.

      E
      engr96020827Author
      Known Participant
      September 21, 2020

      Thank you for answer me but it doesn't work.

      E
      engr96020827Author
      Known Participant
      September 21, 2020

      Please provide more information:

      • What version of Captivate?
      • Windows or MAC OS?
      • Responsive or non-responsive?
      • Have you tried previewing a new blank project to see if all projects show this error or just the one you are currently working on?

      captivate 9 release in 2019
      Windows

      non-responsive
      the error appare in the new project i work on it now
      but i tried another sites and it's work

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