Skip to main content
Known Participant
December 12, 2015
Question

Webcam Microsoft Livecam studio is "occupied"

  • December 12, 2015
  • 1 reply
  • 1862 views

Hello,

My new webcam Microsoft Livecam Studio works perfectly with all programms. But if I start presenter- video express 11 I get the message: "Your webcam is busy or it is not functioning. Try closing other application that might be using the webcam and select it again."

But there is no application using the webcam, no programm is working .

I later can record a video with the webcam and video express and the project even shows the presentation and I can use all the features to edit, but not at the very beginning ( for instance to select my face before recording.)

Any hint?

Thanks in Advance

This topic has been closed for replies.

1 reply

Adobe Employee
December 16, 2015

Hi,

Sorry to hear that you are facing issue.

To analyze the issue, I will request you to launch PVX in diagnostic mode and collect the logs when you close the app. Send us the logs here.

We will soon get back to you with a solution.

Thanks,

Soumodipto Chatterjee

Presenter Engineering Team

Adobe

Known Participant
December 16, 2015

Hello,

I did that already but I don't know where to find the file. What will be the name of the file?

Greetings and thanks in advance

Andreas

Sorry again. I found the file: Named DiagLogs756414465925. Its a zip file

How do I send it to you?

Adobe Employee
December 21, 2015

Hi,

I've sent you a ling to share the Dropbpx to the mail-adress you gave me: sochatte@adobe.com

Greetings


Hi,

All it seems now is that your webcam is being used by some other background app which is running in your system. The app can be some camera app, some messenger app, skype etc.

Try to kill the process which you think can use your camera and then check PVX.

Thanks,

Soumodipto Chatterjee

Presenter Engineering Team

Adobe