What does "www.adobe.com refused to connect" mean?

Question

When I launch a course from our LMS (Infor) in Chrome, I get a gray page and the error of www.adobe.com refused to connect. I do not get this error when launching in IE.

Can anyone explain what this error is telling me? What is going wrong in Chrome? What are the steps to fix it? I can't have the solution always be "just do it in IE".

The course has been published in HTML, it passes the HTML tracker. So why won't it open in Chrome?

Any help would be greatly appreciated.

RodWard · Accepted Answer

We're having a similar issue. Content is published to dual output. Any ideas? Content does not seem to default to HTML5 output.

If you are still using Dual Output (SWF/HTML5) you need to remember that buried inside the code of the default HTML template pages in Captivate there are links to the Adobe website where you would be sent to download the Flash Player if the content detected you did not have Flash Player in your web browser.

Now that Flash is dead and browser suppliers have turned off Flash support this code would be trying to reach the Adobe website link to download Flash. I haven't checked this but I strongly suspect Adobe no longer allows Flash Player to be downloaded anymore.

So the messages you are all seeing at the moment are just yet another symptom of the death of Flash. You need to either republish ONLY to HTML5 or use that Redirect hack Lilybiri mentioned where you replace the multiscreen.html page with one that simply redirects to the HTML5 output by default.

azizc32942357 · Answer

Hi Experiencing the same issue using Success Factors LMS.

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