When installing Adobe Captivate I get msg: unable to set-up control panel

[simplyknowmore]

When installing Adobe Captivate I get msg: unable to set-up control panel..Does anyone know how to resolve?

[Jeffrey_A_Wright]

Moving this discussion to the Adobe Captivate forum.

[Mayank_Meh]

Hi,

Can you please paste the screen shot of the error message?

Regards,

Mayank

[simplyknowmore]

[Mayank_Meh]

Hi,

It seems that Captivate is not downloaded completely. Only one file is downloaded(i.e. .exe) , .7z file is missing.  You can follow the below instructions to download Captivate 7 via direct links.

In order to download Adobe Captivate 7.0 Windows English, open the link mentioned below and sign in with your Adobe ID and password.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

Once you sign In with your Adobe Id and password, you will be redirected to Adobe Captivate 7.0 download page, Do not click on download. Kindly stay on that page and paste the below two links on the Trail Page Address Bar  one by one and save the files on your system at same location:

http://trials3.adobe.com/AdobeProducts/CPTV/7/win32/Captivate_7_LS21.7z

http://trials3.adobe.com/AdobeProducts/CPTV/7/win32/Captivate_7_LS21.exe

When both the files finish downloading, then run the second file (.exe) which will start extracting the first file (.7z) and will start installing Adobe Captivate 7.0 on your computer.

Regards,

Mayank