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When installing Adobe Captivate I get msg: unable to set-up control panel

New Here ,
Apr 15, 2014 Apr 15, 2014

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When installing Adobe Captivate I get msg: unable to set-up control panel..Does anyone know how to resolve?

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Adobe Employee ,
Apr 15, 2014 Apr 15, 2014

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Moving this discussion to the Adobe Captivate forum.

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Adobe Employee ,
Apr 15, 2014 Apr 15, 2014

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Hi,

Can you please paste the screen shot of the error message?

Regards,

Mayank

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New Here ,
Apr 15, 2014 Apr 15, 2014

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Captivate Install-Extract Error Msgs.jpg

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Adobe Employee ,
Apr 15, 2014 Apr 15, 2014

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Hi,

It seems that Captivate is not downloaded completely. Only one file is downloaded(i.e. .exe) , .7z file is missing.  You can follow the below instructions to download Captivate 7 via direct links.

In order to download Adobe Captivate 7.0 Windows English, open the link mentioned below and sign in with your Adobe ID and password.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

Once you sign In with your Adobe Id and password, you will be redirected to Adobe Captivate 7.0 download page, Do not click on download. Kindly stay on that page and paste the below two links on the Trail Page Address Bar  one by one and save the files on your system at same location:

http://trials3.adobe.com/AdobeProducts/CPTV/7/win32/Captivate_7_LS21.7z

http://trials3.adobe.com/AdobeProducts/CPTV/7/win32/Captivate_7_LS21.exe

When both the files finish downloading, then run the second file (.exe) which will start extracting the first file (.7z) and will start installing Adobe Captivate 7.0 on your computer.

Regards,

Mayank

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