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Question

Where do I find my Adobe Presenter serial number?

Forum|Forum|15 years ago
October 2, 2010
3 replies
15437 views

Hello,

I am brand new to Presenter 7, using it with MS Office 2010 (adobe just added support for Office 2010, hurray!).

When I attempt to install, it prompts me to enter the serial number, however, I cannot find it. The only serial number on the software box is for Acrobat 9 Pro extended, which I installed successfully. I cannot locate a serial number for Presenter 7. I've attempted to use the Acrobat 9 Pro serial number to install Presenter but it gives me an error (invalid serial number).

Does anyone know how I might locate my serial number for Presenter 7?

BTW, I do not have a connect pro account. All my work will be published to CD/DVD.

Thanks in advance

Presenter

This topic has been closed for replies.

L

laurenkg

Adobe Employee

If you have Acrobat 9 Pro Extended, you don't need a seperate serial number for Adobe Presenter, and your Acrobat serial key won't work.

Uninstall Adobe Presenter, then launch the AutoPlay executable for Acrobat Extended and click the "Install Adobe Presenter" button. Let Presenter install via that method and do not use the Presenter MSI file included in the Acrobat installation folder NOR any Presenter MSI file you download from the internet.

If you install Presenter via the autoplay splash screen it should install as a full installer (not a trial), and therefore not ask you for a serial key when you first launch the product.

Once Presenter is installed, go to the Help menu within Adobe Presenter, then go to Updates, and install the updates for 7.0.1, 7.0.2 and 7.0.5. If you are running office 2010 you will need the update 7.0.6 which is the update which allows for Office 2010 support.

Good luck!

S

spinon

Participant

The Presenter link, when selected in Autoplay installer, begins to open and then stalls because it does not support Microsoft Powerpoint 2010. The only way I can get it to work is by downloading Presenter 7 msi and then follow the method proposed by Vishesh.

T

TCS-Limited

Participating Frequently

Please see other post in relation to solution.

A

Anonymous

I suppose you have a valid Acdrobat 9 Pro Extended Serial Key

So please try out the following:

1) Install and Activate Acrobat on the system on which you are trying to install Presenter

2) Download and install Presenter(the one which installs on Office 2010) from the website

· Close PowerPoint if running

· Go to following Presenter Install location

o <OS DRIVE>\Program Files\Adobe\Presenter 7\AMT

· Rename AdobeConfig.xml and application.sif file to some other name say AdobeConfig.xml_bk and application.sif_bk

Reopen PowerPoint and access Presenter functionality.

It should work, otherwise it will ask to run and license Acrobat first on that machine.

Let me know if this workaround works for you

P

paymakrAuthor

Known Participant

Thank you for taking the time to post a response.

Unfortunately, I cannot perform the steps you outlined becasue the location you specify (<OS DRIVE>\Program Files\Adobe\Presenter 7\AMT) does not exist on my machine.

When I click the link for Presenter 7 for Office 2010 from Adobe's website, it prompts me to download a file called presenter.msi and nothing else. Once the file is downloaded and I double click it, it says "Preparing to install...". Then on the next screen I am prompted for a serial number.

A

Anonymous

Please go ahead and install Presenter in Trial mode and post installation follow the steps mentioned

A

Anonymous

Adobe Presenter can be used for 30 days on Trial in case you do not have the key

Alternatively you can buy a license for the same by going to Adobe's website

By the way which box do you have, is it some suite or Acrobat alone ?

P

paymakrAuthor

Known Participant

Hello,

To answer your question, I have Adobe Acrobat 9 Pro Extended, which includes Presenter 7. I shouldn't have to buy a license for Presenter 7 because it's included with Acrobat 9 Pro Extended. I should have access to a serial number.

P

paymakrAuthor

Known Participant

Can you provide the following information:

1) Did you upgrade to Office 2010 from some earlier version or is this a fresh install of Office 2010

Hello,

This is a fresh install of Office 2010. Normally I operate on a Mac, but I am using a PC for the specific purpose of using Presenter 7. I have a brand new version of windows XP Pro with sp3 and new MS Office 2010.

Adobe says there is support for Office 2010, but I have been on the phone with them all evening (first Customer Support, then Tech Support, then the install team, then Adobe Connect, and back to Customer Support) and nobody there has been able to help me get the program installed properly.

There are two problems.

1) When I use the Presenter 7 install disk, I am given an error that says "Microsoft PowerPoint cannot be detected." I have PowerPoint installed already (PowerPoint 2010).

2) Then I go to http://www.adobe.com/products/presenter/?promoid=DJDXB and click the download link to download a new version of presenter 7 that is compatible with MS Office 2010. But when I do this, it requires a serial number to install presenter 7. As I stated above, there is no serial number included in the software package.

I've also tried the "autoplay" tactic that I've read about online but it doesn't work.

This is very frustrating for obvious reasons. If Adobe's site says they support MS Office 2010 for Presenter 7, why am I unable to install?

Please help.

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