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KMDonnan
Known Participant
January 23, 2016
Answered

White Flashes between slides on playback?

  • January 23, 2016
  • 8 replies
  • 9123 views

Need some desperate help for a Sunday Noon delivery.  I am experiencing very brief white flashes between some of the screens in my exported project. How do I get rid of this!?

Here are the details.

  • Captivate 9.
  • Exported for most recent version of Flash, and HTML
  • Playing back a project published locally (C drive).
  • No transitions set for any slides in the project. 
  • No flashing seen between slides that are static slides
  • Quick white flash seen on playback between slides that were both recorded in movie mode (captivate split up the movie mode recording into 6 second screens)
  • All slides set to auto play the next slide.
  • Preloader % is set to 100.
This topic has been closed for replies.
Correct answer Lilybiri

Can you post publish settings? I cannot see your answer to Rod's question: are those 'video' slides FMR (old type, automatically created by Captivate when necessary) or Video Demo slides? From several users on this forum and from my experience, FMR-slides are not really working nicely for HTML output on devices. I avoid them when possible, and replace them by Video Demo slides when I cannot avoid them. It is more work, but result seems to be more consistently working on all devices.

Sent from my iPad

8 replies

Participant
September 9, 2022

Right click and delete animations!
I'm actually using PowerPoint but also was getting white flashes between each slide in video or automatic slide show mode.
The problem was the animations - so I deleted the anmations from each slide - if your slide show has an animation there is a star sign by each slide. 

April 6, 2020

I found that I had an advanced action on entry of a slide that used the "Jump to next slide" command. When I changed it to "Continue", the flashing stopped. I also reduced the slide time to trim it down. (I publish to HTML).

msco
Participating Frequently
January 11, 2019

Hey folks - I wanted to write a note here and let everyone know this previous answer that is flagged as correct is not necessarily the answer. I ran into this flash-frame with video problem the last couple of weeks and spent a few hours with adobe support last night getting it worked out, and I have found an actual work around to fix these flash frames.

The cause is Captivate adding an extra millisecond of time on the video which is so short it does not show up in the timeline or anywhere else, you only see it when you preview/publish. Essentially, your timeline shows the video is covering the whole slide, but it's actually a millisecond short of the slide time. It most commonly seems to happen if you've used the 'update' feature to reload your video after making a change or updating compression, etc.

The work around is to go to each slide that has video and push the video out and back in on the timeline, so that it extends/shortens the length of the slide. If the slide duration does not stick to the end of your video you're going to get a flash frame. You can trim up the extra time after you slide your video back to the beginning of the frame, however sometimes the slide is just bugged and you can't trim the last little bit. I've found that the quickest way to resolve it is delete the trouble slide and create a new one or duplicate from a working slide, then place the correct video again, move it around on the timeline and make sure that the slide duration sticks with the end of the video.

One of many silly Captivate bugs but at least it looks like there's something you can do to get rid of it if it starts happening to you.

Known Participant
January 12, 2019

I think I did what you said, go to the video frames and pull the timeline out, the push it back to the end of the video. Is that right? I'm still getting flashes on all of them. Did you use Video Demo? Did you update to the newest version of Captivate 2019?

Anne

msco
Participating Frequently
January 13, 2019

I'm on the latest update of 2019. Here are some screen shots showing what I mean in the timeline. I'm just using regular video slides, created by importing the video or dragging it onto a slide in the filmstrip view.

Participant
February 9, 2017

Hi All,

For the people who exporting as Video output.

I too had the same issue of flickering for fraction of second in most of the areas of the video which i exported. I tried many ways to control it. then I tried to copy the elements or objects which I used in the previous slide and pasted the same in next slide.. After exporting check where and all the flicker/ flash appearing.. do the same copy paste of last objects from the previous slide and give some fade effects at the end (some time the fade won't work, in that case u can use some fade out effects from effects panel and giving the final size to 100, so that there won't be any size variation while disappearing.).

One more option is that you can do the animation in single slide from starting to end and fades at end then move to next slide.

Finally one thing, please try to export multiple times and check the output, the flicker might reduce rapidly.

Siva Rajendran

KMDonnan
KMDonnanAuthor
Known Participant
January 23, 2016

I believed I had solved the problem by copying slides to a new project file.  However, the flashing white has returned. It must be a publish setting that I am not aware of.  I tried adding settings one at a time and checking the results, and it seemed like it was going well.  I must have gotten over-confident, as I changed a number of settings, and now the flashing has returned. I can see why so many, including myself, have moved away from this product.  Have had much better success with Storyline 2. I am under deadline, and have wasted 4 more hours on a Saturday that I could have spent with my family, working on Captivate issues. I would have been done with my work before now.

Any suggestions anyone?

Lilybiri
LilybiriCorrect answer
Legend
January 24, 2016

Can you post publish settings? I cannot see your answer to Rod's question: are those 'video' slides FMR (old type, automatically created by Captivate when necessary) or Video Demo slides? From several users on this forum and from my experience, FMR-slides are not really working nicely for HTML output on devices. I avoid them when possible, and replace them by Video Demo slides when I cannot avoid them. It is more work, but result seems to be more consistently working on all devices.

Sent from my iPad

KMDonnan
KMDonnanAuthor
Known Participant
January 24, 2016

Thank you Lilybiri,

They are FMR slides.  I have worked with Video Demo slides before, but have not noticed a benefit that would help me here. I will give them a try and see if it makes a difference.

Thank you for the suggestion, and thanks to Rod as well.

KMDonnan
KMDonnanAuthor
Known Participant
January 23, 2016

I copied the problematic slides out to a new blank project and tested them there.  No flashing between slides.  I then saved my original project, deleted the problem slides, and copied them back in from the blank project.  The flashes showed up again.  So it must be something with the original project.  The backgrounds are all set to a very dark color, so there is no white background to the html page, or the captivate project.

Any ideas out there? 

I am going to try moving the whole project to a new project file, and see what happens. This is annoying.

KMDonnan
KMDonnanAuthor
Known Participant
January 23, 2016

I believe that Captivate is putting the white flashes at the beginning of each movie slide somehow. I have extended the the timeline of the slides to 3/4 of a second beyond the recorded movie to see if that would make it go away.  No change, it still flashes between movie slides.

Lilybiri
Legend
January 23, 2016

Do you have effects on objects on those slides?

Sent from my iPad

KMDonnan
KMDonnanAuthor
Known Participant
January 23, 2016

No effects on either slides