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A
Agile Kelly
Participating Frequently
May 15, 2020
Question

Why can't I insert vimeo video?

  • May 15, 2020
  • 4 replies
  • 62045 views

Hi - When I try clicking "Interactive Video" and try inserting "slide video" link from vimeo, it says 100% but then sticks til I click cancel. But I am able to insert youtube video just fine.

 

Here's the vimeo video:

https://vimeo.com/418875088 

 

Same one is on youtube.

Thanks in advance for suggestions,

Kelly

    This topic has been closed for replies.

    4 replies

    J
    jimmyshoe85
    Participating Frequently
    July 24, 2020

    Will definitely try this

    J
    jimmyshoe85
    Participating Frequently
    July 29, 2020

    So I tried this and it still didn't work. I've reached out to the adobe team and as usual I didn't get a response. I'm starting to think the Captivate team only work a few months a year then go off and do something else.

    Awesome_dancer16B8
    Awesome_dancer16B8
    Participating Frequently
    July 29, 2020

    jimmyshoe85, thanks for taking one for the team and trying the fix from paw20. I had a suspicion that the fix was situationally effective, and not a universal solution. Agreed that the Adobe support on this and other issues has been severely lacking in recent months.

      Awesome_dancer16B8
      Awesome_dancer16B8
      Participating Frequently
      June 11, 2020

      I reported this as a help ticket 2-3 weeks ago. They are advising this is a known bug that they hope to have resolved "soon". Bug # CAP-4205271

      J
      jsko
      Participant
      July 23, 2020

      Any update djbiga24? I'm also having issues. Sometimes it works... and sometimes it doesn't. 

      P
      paw20
      Participant
      July 24, 2020

      I have shared how I have fixed this for me in the previous thread!

       

      Hope it helps!

       

       

        Eric Dumas
        Community Expert
        Eric DumasCommunity Expert
        Community Expert
        May 16, 2020

        Hi,

        I tried to replicate the problem and had the same issues. 

        after a long wait I had an error message stating the Captivate encountered an internal error. no other details.

         would recommend to test you sertup by trying to connect to another Vimeo video, if that works, I would try to reupload the video to Vimeo and get a fresh link. 

        Make sure Captivate is updated to the latest version.

          A
          Agile KellyAuthor
          Participating Frequently
          May 16, 2020

          Thanks Eric. I am updated to the latest version. Still having trouble and would appreciate any suggestions. Here are the things I tried:

          1. I was able to insert another vimeo video (not the one I made), and that worked.

          2. Then I noticed that mine had a "private" setting. I changed that to "public" / seeable by anyone, and still was not able to insert to captivate.

          3. Then I deleted my original video from vimeo, created a new version of the video (slight changes in the visual, different filename), and uploaded that to vimeo.

          4. Then I copied the link from the vimeo upload page, and got an error in captivate (Error: either video is private or streaming not available-something like that).

          5. Then I went to the actual video in vimeo and noticed that link was different (shorter, a subset of the first link).

          6. So I tried inserting that second link to captivate, and got the error: "Vimeo encountered an internal error."

           

          Thanks in advance for your suggestions. 

          Kelly

           

          PS  It's important I use vimeo and not youtube because some of the companies I sell to block youtube.

          J
          jimmyshoe85
          Participating Frequently
          May 19, 2020

          I'm having the exact same issue. My videos were working properly several weeks ago and now I can't get any of them to work with Captivate. I need for it to be an interactive video but didn't even work when I tried to embed it. I was able to pull up other Vimeo videos and they all see to work fine. I'm going to go into the global settings of my Vimeo account to see if there is an issue there. 

          Eric Dumas
          Community Expert
          Eric DumasCommunity Expert
          Community Expert
          May 16, 2020

          Hi,

          Please include the version of your software and operating system.

           

          I was not able to finish the process of including the video on the slide. The video seems freely available to access, so it is not the settings in Vimeo. Can you upload yur video again in Vimeo, maybe their process didn't close things correctly.

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