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Why cant I import mp4 file?

Explorer ,
Jan 27, 2022 Jan 27, 2022

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Whether I drag and drop or insert video with the media button, i get the same message.  This is definitely an MP4 file

 

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correct answers 1 Correct answer

Community Expert , Jan 27, 2022 Jan 27, 2022

No spaces in the name. But I would certainly recommend to re-encode the MP4 with Adobe Media Encoder (packaged with Captivate), because it is possible your file didn't use the right codec.

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Advisor ,
Jan 27, 2022 Jan 27, 2022

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I would try renaming the file to take out the commas and spaces.

Shorten it up a bit as well perhaps.

It is probably choking on the filename.

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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i also uploaded to YouTube and im still having problems

 

https://www.youtube.com/watch?v=U0uGJOU7e3M

 

That's my dad:)

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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So I changed the name to just M1L1 still no go

 

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

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No spaces in the name. But I would certainly recommend to re-encode the MP4 with Adobe Media Encoder (packaged with Captivate), because it is possible your file didn't use the right codec.

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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I will try to delete spaces and then re encode.

 

Not sure why the YT link didnt work ( unless its too soon to download, but I can view it when I click on the link:

https://www.youtube.com/watch?v=U0uGJOU7e3M

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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ahh wait.  Now I see the above.  Is it because it is age restricted?

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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re encoding was the work around or The Way...Thanks!!!

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

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Was pretty sure that was the issue. Can you mark the appropriate answer as being correct, please? That is meant for other users visiting this thread to find a solution for a similar problem.

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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done

 

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Community Expert ,
Jan 28, 2022 Jan 28, 2022

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Thanks!

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