Why cant I import mp4 file?

Forum|Forum|4 years ago
January 27, 2022
10 replies
2239 views

Whether I drag and drop or insert video with the media button, i get the same message. This is definitely an MP4 file

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Correct answer Lilybiri

No spaces in the name. But I would certainly recommend to re-encode the MP4 with Adobe Media Encoder (packaged with Captivate), because it is possible your file didn't use the right codec.

LilybiriCorrect answer

Legend

No spaces in the name. But I would certainly recommend to re-encode the MP4 with Adobe Media Encoder (packaged with Captivate), because it is possible your file didn't use the right codec.