Why do my letters keep disappearing when I open my project? (Captivate 9)

[nickg56250585]

When I opened the project I've been creating in Captivate 9, all the fonts/letters were missing from objects. When I click the object, they come back. I went through and had to click EVERYTHING with letters, in all their states, to bring the letters back and then saved it. When I opened it again, the letters were all gone again. How can I prevent this glitch from occurring every time?

Nick Grewe

[Lilybiri]

Do you use the latest version 9.0.2.437?

[nickg56250585]

Yeah, I'm on the newest version. I've actually experienced this on another project as well. Both started out well, but eventually came to a point where they glitched up like this. The real bummer is that I also have to open the state view of buttons because if I only click it, just the letters on the normal view come back, but not the rollover or pressed views. If I save and reopen, all the letters are gone again. If I publish with the letters visible, it publishes with them visible, though.

Hope that helps!

Nick

[Lilybiri]

Some other users reported this as well. When you installed the latest patch, did you follow the release notes: clean the Preferences and delete some public folders (if you are on Win)? It looks like a corrupted theme: do you use one of the included theme or are you talking about a custom theme?

[nickg56250585]

Hmmm... cleaning the preferences may do it. I'll have to explore how to do that. We use a custom theme to fit our company branding.

Nick

[Lilybiri]

Look in the subfolder 'utils' of the installation folder for

CleanPreferences file to run.

On Mon, 17 Apr 2017 at 17:44, nickg56250585 <forums_noreply@adobe.com>

[RodWard]

You might also try clearing your Project Cache using the Clear Cache button in Preferences.  Some weird issues occur when that cache folder gets overfull.