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A
Anonymous
July 25, 2012
Question

Why will Captivate not launch after installation?

  • July 25, 2012
  • 1 reply
  • 1247 views

After a pefect install, Captivate will not launch.  Windows XP Embedded. Service pack 2.  "Adobe Captivate has encountered a problem and needs to close..." This message comes up even before the splash screen.  Like I said, Captivate seems to install perfectly.  Help?

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1 reply

Priyank Shrivastava.
Community Manager
Priyank Shrivastava.Community Manager
Community Manager
July 31, 2012

Hi Kevin,

Please follow the instructions.

First try run the Captivate as Admin mode.

try re-create the preferences. Go to this location and rename the Captivate folder.

C:\Documents and Settings\User Name\Local Settings\Application Data\Adobe

Rename the Captivate folder to "old"

Re-launch the Captivate and let me know if that helps.

Thanks

Priyank

Thanks, Priyank Shrivastava
A
Anonymous
August 7, 2012

Sorry I did not get to this sooner as I was travelling for business and had very limited access to email. Or anything else for that matter. I have tried renaming the folder with no resolution. Running Capitvate in Admin does nothing to help the situation, either.  Thank you for your suggestions and help so far.

vishu_13
vishu_13
Inspiring
October 16, 2012

Hi Kevin,

What is the version of Adobe Captivate you are using?

Try to uninstall Adobe Captivate,  then install it in new Admin account.

Thanks

VJ

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