Why will Captivate not launch after installation?

[Guest]

After a pefect install, Captivate will not launch.  Windows XP Embedded. Service pack 2.  "Adobe Captivate has encountered a problem and needs to close..." This message comes up even before the splash screen.  Like I said, Captivate seems to install perfectly.  Help?

[Priyank Shrivastava.]

Hi Kevin,

Please follow the instructions.

First try run the Captivate as Admin mode.

try re-create the preferences. Go to this location and rename the Captivate folder.

C:\Documents and Settings\User Name\Local Settings\Application Data\Adobe

Rename the Captivate folder to "old"

Re-launch the Captivate and let me know if that helps.

Thanks

Priyank

[Guest]

Sorry I did not get to this sooner as I was travelling for business and had very limited access to email. Or anything else for that matter. I have tried renaming the folder with no resolution. Running Capitvate in Admin does nothing to help the situation, either.  Thank you for your suggestions and help so far.

[vishu_13]

Hi Kevin,

What is the version of Adobe Captivate you are using?

Try to uninstall Adobe Captivate,  then install it in new Admin account.

Thanks

VJ